on 11-02-2019 03:49
I never used 02 to charge my iTunes’s purchases ever. Since 4th February I discovered today that these have all been sent to the carrier to add to my O2 phone bill , instead of sending these purchases to the credit card that I have always used.
Has this happened to anyone else?
I googled this and discovered that this would help people who don’t have credit cards etc.... it the switch was done without my permission. I did not make the change ....and wonder also whether this is a scam .....however, I checked my February bill and to my horror found my recent iTunes purchases had been charged to my mobile phone carrier- O2.
If anyone can hope me ...I would appreciate it.
I know now I can change the settings back, but object to it happening without any input from me.
Solved! Go to Solution.
11-02-2019 04:22 - edited 11-02-2019 04:23
@MC2019 You can check your preferences on your MyO2 page, which you are obviously aware that you can change. O2 has had a nasty habit in the past of resetting preferences without us giving them permission, which we have complained about before. I will tag our community admin @Marjo and @EmilieT. You can also lodge a complaint, but if you do, community admin won't be able to assist you. https://www.o2.co.uk/how-to-complain
on 11-02-2019 04:23
As this is a customer forum, we would have no access to your account and, therefore, can't really answer your question.
You need to speak to customer services
http://www.o2.co.uk/contactus to establish what happened. Speak to an advisor, do not use live chat for any account-based queries. The best time to ring is between 8-8:30am to avoid a long wait on hold.
Good luck and welcome to the forum
on 11-02-2019 06:53
@MC2019 I thought enabling charge to mobile iTunes required a verification code to be entered on the iPhone (it did when I set it up )
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on 11-02-2019 14:07
on 11-02-2019 14:20
Customer service will switch off charge to mobile for you. It looks like, to me that you may have changed some setting yourself though when mailing iTunes purchases.
on 11-02-2019 17:06
Hi @MC2019, haven't heard of this happening on our end - it would be best as mentioned above to check with customer service if they can shed any light on this for you after looking at your account. Please do let us know how that goes and if you still need any additional help afterwards?
Cheers everyone for your suggestions and info above!
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on 15-02-2019 21:19
I phoned 02 and also iTunes and both said they would never change the setting. They thought I had done it ....but I know that I did not do that.
So the question still remains as to how any setting can change without a customers knowledge.
It is interesting to note that AMEX thought a fraud had occurred for this transaction and initially I recognised the purchase but did not realise it was not billed to Amex but to my phone .
I think there was an external input somewhere and it has made me more conscious to keep checking in future.