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Unlock iPhone after o2 account ported to another provider

Dreamer
Level 1: Joiner
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Registered:

Hi, I've recently ported my number out to another provider, and have been trying to use the manual form to unlock my iPhone 7. 

Currently the form is throwing an error when I submit, and I'm unsure if my request to unlock has been processed. I can't use the MyO2 app, as the login screen fails with a "no billing account" error.

 

Can anyone suggest who cn check the status of my unlock request and confirm if it's been submitted sucessfully - I appreciate there is a delay/wait time for sucessful requests to go live.

 

Thanks.

 

Jo

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EmilieT
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Good morning @Dreamer, I've just replied to your Private Message - I'll need a few more details and then I'll happily get someone to look into this for you slight_smile

 

Thanks @Anonymous &@Cleoriff for the mentions, and everyone else for all the advice!

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Dreamer
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All sorted now!

The phone unlocked at some point yesterday - tried a SIM swap yesterday evening and it was working slight_smile
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Cleoriff
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@DreamerGood news. Pleased to hear it's now working wink

Veritas Numquam Perit

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EmilieT
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Really happy to hear the good news, @Dreamer Bouncy

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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