Unlock iPhone after o2 account ported to another provider

[Dreamer]

Hi, I've recently ported my number out to another provider, and have been trying to use the manual form to unlock my iPhone 7. 

Currently the form is throwing an error when I submit, and I'm unsure if my request to unlock has been processed. I can't use the MyO2 app, as the login screen fails with a "no billing account" error.

Can anyone suggest who cn check the status of my unlock request and confirm if it's been submitted sucessfully - I appreciate there is a delay/wait time for sucessful requests to go live.

Thanks.

Jo

[EmilieT]

Good morning @Dreamer, I've just replied to your Private Message - I'll need a few more details and then I'll happily get someone to look into this for you 

Thanks @Anonymous &@Cleoriff for the mentions, and everyone else for all the advice!

[Dreamer]

All sorted now!

The phone unlocked at some point yesterday - tried a SIM swap yesterday evening and it was working

[Cleoriff]

@DreamerGood news. Pleased to hear it's now working

[EmilieT]

Really happy to hear the good news, @Dreamer