on 15-09-2018 13:26
Hi, I've recently ported my number out to another provider, and have been trying to use the manual form to unlock my iPhone 7.
Currently the form is throwing an error when I submit, and I'm unsure if my request to unlock has been processed. I can't use the MyO2 app, as the login screen fails with a "no billing account" error.
Can anyone suggest who cn check the status of my unlock request and confirm if it's been submitted sucessfully - I appreciate there is a delay/wait time for sucessful requests to go live.
15-09-2018 13:29 - edited 15-09-2018 13:30
@Dreamer if your number port is successfully completed then it may not be able to be unlocked by O2. There have been recent problems with unlocking that our community admin @EmilieT has been looking into for customers. She will be back here on Monday read this link in the meantime
on 15-09-2018 13:52
on 15-09-2018 15:20
I guess they didn’t consider all the locked phones out there!
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
15-09-2018 19:18 - edited 15-09-2018 19:21