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Level 1: Joiner
Posts: 3
Registered: ‎10-09-2018

Unlock iPhone after o2 account ported to another provider

Hi, I've recently ported my number out to another provider, and have been trying to use the manual form to unlock my iPhone 7. 

Currently the form is throwing an error when I submit, and I'm unsure if my request to unlock has been processed. I can't use the MyO2 app, as the login screen fails with a "no billing account" error.

 

Can anyone suggest who cn check the status of my unlock request and confirm if it's been submitted sucessfully - I appreciate there is a delay/wait time for sucessful requests to go live.

 

Thanks.

 

Jo

Anonymous
Posts: 0

Re: Unlock iPhone after o2 account ported to another provider

[ Edited ]

@Dreamer if your number port is successfully completed then it may not be able to be unlocked by O2. There have been recent problems with unlocking that our community admin @EmilieT has been looking into for customers. She will be back here on Monday read this link in the meantime 

 

https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

 

Posts: 73,466
Topics: 688
Registered: ‎14-01-2013

Re: Unlock iPhone after o2 account ported to another provider

@Dreamer

The unlock form isnt working at all in the guide above.

Log into My O2 http://www.o2.co.uk/myo2 and you will see this section

O2 unlock (More).PNG

 

If you have problems with this then please come back and ask @EmilieT (community manager) for assistance. Best of luck

*The Game Is On*


Posts: 1,861
Topics: 42
Kudos: 62
Ideas: 0
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Registered: ‎15-12-2014

Re: Unlock iPhone after o2 account ported to another provider

Like the doodleing @Cleoriff Smiley Happy Smiley Wink hope the op gets sorted
iPhone 8 plus 64 GB Rose Gold (on Vodafone) Smiley Happy iPad mini 4 128 GB (wifi only)
Anonymous
Posts: 0

Re: Unlock iPhone after o2 account ported to another provider

Maybe the guide or link needs revision 

Posts: 88,626
Topics: 536
Solutions: 11,473
Registered: ‎04-04-2012

Re: Unlock iPhone after o2 account ported to another provider

Just call customer service http://www.o2.co.uk/contactus to check if it’s gone through ok or not but as said, you may need help from our community admin as o2 appear to have shut down all other means of unlocking now they are selling phones unlocked.
I guess they didn’t consider all the locked phones out there!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Unlock iPhone after o2 account ported to another provider

The LINK works for me

Posts: 73,466
Topics: 688
Registered: ‎14-01-2013

Re: Unlock iPhone after o2 account ported to another provider


@Anonymous wrote:

The LINK works for me


Yes the link works @Anonymous the problem is, it doesn't take you to the unlock form

unlock 1.PNG

*The Game Is On*


Anonymous
Posts: 0

Re: Unlock iPhone after o2 account ported to another provider

[ Edited ]

AB79CCC7-264F-4A0B-B833-F40ED9B0B958.png

It does for me

Posts: 73,466
Topics: 688
Registered: ‎14-01-2013

Re: Unlock iPhone after o2 account ported to another provider

[ Edited ]

@Anonymous wrote:

AB79CCC7-264F-4A0B-B833-F40ED9B0B958.png

It does for me


Interesting. I used Firefox on PC, then tried Chrome on phone and PC and get the same result as I posted above..... so it isn't working at all for me....Confused

Also the op stated it was throwing an error for them...so something is amiss somewhere...

*The Game Is On*