@Zo1 wrote:Hi, can someone help me also please. I've moved over to EE and now trying to unlock my iphone for a friend. What do I need to do please?
How to unlock here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1... but you may need help from @EmilieT as there are some problems currently.
Hi @Zo1, did you take a look at the Guide @MI5 shared already? All the steps are listed there, so it's a great place to start. If you've already followed them and are still stuck, let me know and I'll see what we can do 
to the forum!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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If you'd like to take part, why not register? 
Hi @Zo1, before we can escalate on our end, you'd normally have to put a request through first - here are a few things you can try
If the form doesn't work, you can try in another browser, or delete you cookies. In case you still get the error message, the guide @MI5 previously shared also tells you how to request an unlock through My O2, or ask Customer Service to put it through for you. If you're still stuck after all that, I'd happily look into this for you, so please do let us know how you get on with it all!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
