How long to unlock an O2 iphone?

[Zo1]

Hi, can someone help me also please. I've moved over to EE and now trying to unlock my iphone for a friend. What do I need to do please?

[Zo1]

@EmilieT Sorry to bother you Emilie, but you seem to be the person that can sort this..

[MI5]

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@Zo1 wrote:

Hi, can someone help me also please. I've moved over to EE and now trying to unlock my iphone for a friend. What do I need to do please?

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How to unlock here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1... but you may need help from @EmilieT as there are some problems currently.

[EmilieT]

Hi @Zo1, did you take a look at the Guide @MI5 shared already? All the steps are listed there, so it's a great place to start. If you've already followed them and are still stuck, let me know and I'll see what we can do 

to the forum!

[Zo1]

Thank you M15

[Zo1]

Hi Emilie, I'll go through the link now. If any problems, I'll come back. Thank you..

[Zo1]

Hi again. Okay, so i've gone to use the form, but an error constantly comes up! 

Oops. Something went wrong.

Think there must be a problem?

Can you help please?

[Cleoriff]

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@Zo1 wrote:

Hi again. Okay, so i've gone to use the form, but an error constantly comes up! 

Oops. Something went wrong.

Think there must be a problem?

Can you help please?

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@EmilieT?

[Zo1]

Hi @EmilieT I'm unable to use the form.. I think there is a problem with it..

[EmilieT]

Hi @Zo1, before we can escalate on our end, you'd normally have to put a request through first - here are a few things you can try 

If the form doesn't work, you can try in another browser, or delete you cookies. In case you still get the error message, the guide @MI5 previously shared also tells you how to request an unlock through My O2, or ask Customer Service to put it through for you. If you're still stuck after all that, I'd happily look into this for you, so please do let us know how you get on with it all!