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How do I unlock an iPhone purchased from Carephonewarehouse?

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colblimp
Level 1: Joiner
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on ‎05-05-2018 16:46

on ‎05-05-2018 16:46

I have an iPhone 6s and it was purchased from CPW on an o2 contract.  I had two purchased at the same time and wanted to move to EE.  I followed the instructions and one phone was unlocked and the other came back with the following message:-

I'm sorry, we have not been able to unlatch your device at this time.
The reason given is:

This is not an O2 device, it will not be possible for us to provide an
unlatching code.

 

Any ideas?

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MI5
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‎05-05-2018 17:15 - edited ‎05-05-2018 17:16

‎05-05-2018 17:15 - edited ‎05-05-2018 17:16

O2 can unlock any iPhone locked to o2 regardless of where it came from.
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I would call customer service and speak to a uk advisor for help and clarification http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎05-05-2018 17:15 - edited ‎05-05-2018 17:16

‎05-05-2018 17:15 - edited ‎05-05-2018 17:16

O2 can unlock any iPhone locked to o2 regardless of where it came from.
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I would call customer service and speak to a uk advisor for help and clarification http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎05-05-2018 17:49

on ‎05-05-2018 17:49

Definitely call them, it's easily sorted out over the phone. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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EmilieT
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on ‎09-05-2018 11:13

on ‎09-05-2018 11:13

Did you make any progress on this since you last posted @colblimp ? 

 

Welcome to the forum slight_smile

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