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How do I unlock an iPhone purchased from Carephonewarehouse?

colblimp
Level 1: Joiner
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I have an iPhone 6s and it was purchased from CPW on an o2 contract.  I had two purchased at the same time and wanted to move to EE.  I followed the instructions and one phone was unlocked and the other came back with the following message:-

I'm sorry, we have not been able to unlatch your device at this time.
The reason given is:

This is not an O2 device, it will not be possible for us to provide an
unlatching code.

 

Any ideas?

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MI5
Level 94: Supreme
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O2 can unlock any iPhone locked to o2 regardless of where it came from.
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I would call customer service and speak to a uk advisor for help and clarification http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122226 Posts
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  • 18981 Solutions
Registered:

O2 can unlock any iPhone locked to o2 regardless of where it came from.
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I would call customer service and speak to a uk advisor for help and clarification http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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jonsie
Level 94: Supreme
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Definitely call them, it's easily sorted out over the phone. 

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EmilieT
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Did you make any progress on this since you last posted @colblimp ? 

 

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