This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

How do I unlock an iPhone purchased from Carephonewarehouse?

Go to solution
colblimp
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎05-05-2018 16:46

on ‎05-05-2018 16:46

I have an iPhone 6s and it was purchased from CPW on an o2 contract.  I had two purchased at the same time and wanted to move to EE.  I followed the instructions and one phone was unlocked and the other came back with the following message:-

I'm sorry, we have not been able to unlatch your device at this time.
The reason given is:

This is not an O2 device, it will not be possible for us to provide an
unlatching code.

 

Any ideas?

Message 1 of 4
2,371 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152011 Posts
  • 651 Topics
  • 28909 Solutions
Registered:

‎05-05-2018 17:15 - edited ‎05-05-2018 17:16

‎05-05-2018 17:15 - edited ‎05-05-2018 17:16

O2 can unlock any iPhone locked to o2 regardless of where it came from.
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I would call customer service and speak to a uk advisor for help and clarification http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
2,363 Views
0 Kudos
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 152011 Posts
  • 651 Topics
  • 28909 Solutions
Registered:

‎05-05-2018 17:15 - edited ‎05-05-2018 17:16

‎05-05-2018 17:15 - edited ‎05-05-2018 17:16

O2 can unlock any iPhone locked to o2 regardless of where it came from.
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I would call customer service and speak to a uk advisor for help and clarification http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
2,364 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
In response to MI5
  • 96020 Posts
  • 612 Topics
  • 7149 Solutions
Registered:

on ‎05-05-2018 17:49

on ‎05-05-2018 17:49

Definitely call them, it's easily sorted out over the phone. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 3 of 4
2,352 Views
0 Kudos

Go to solution
EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

on ‎09-05-2018 11:13

on ‎09-05-2018 11:13

Did you make any progress on this since you last posted @colblimp ? 

 

Welcome to the forum slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 4
2,222 Views
0 Kudos
Top Kudoed Authors
View All
Top