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FaceTime iMessage Error

Anonymous
Not applicable

on ‎23-10-2016 12:23

on ‎23-10-2016 12:23

So I've recently got the iPhone 7 and I'm unable to activate my FaceTime and iMessage.

I've been in contact with O2 and Apple and gone through many different troubleshooting steps (turning iMessage on and off, trying the airplane mode technique, complete restore of handset etc..) in order to resolve the issue - with no joy. I've even had a replacement sim. I can send and receive normal texts fine and the internet works no problem. The date and region settings are all set correctly.

O2 state I need to follow this up with Apple and Apple say the opposite. I'm unable to try a sim from another network in my iPhone as it's locked to O2. However, when I have tried my O2 sim in my old iPhone 6 the services don't activate. Yet when I insert my old Virgin Mobile sim in it and an EE sim it activates no problem.

This leads me to believe the issue is NOT with Apple or my handset but the actual network.

Getting really frustrated now as I'm unable to use my phone as I should be able to and just keep getting passed from one company to another as nobody knows what the issue is. One gentleman from Apple did say he believed it to be something to do with the SMS relaying.

Please help!!
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adamtemp64
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on ‎23-10-2016 15:52

on ‎23-10-2016 15:52

As @MI5 says this sounds like an account issue 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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on ‎23-10-2016 16:08

on ‎23-10-2016 16:08

I agree with both of you - my problem is convincing O2 that's the case!
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adamtemp64
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‎23-10-2016 16:15 - edited ‎23-10-2016 16:16

‎23-10-2016 16:15 - edited ‎23-10-2016 16:16

As you say vvm works that is strange not the usual issues with wrong apn issues .

 

If your apn is idata you could try the change of apn to non iphone apn listed here http://www.geeksquad.co.uk/articles/o2-apn-settings then a change back to idata etc

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
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on ‎23-10-2016 16:18

on ‎23-10-2016 16:18

It's easy for CS to check what data bolt on you have, just call until you get someone willing.
90% of network type issues we see on here are due to the wrong bolt on.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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adamtemp64
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on ‎23-10-2016 16:27

on ‎23-10-2016 16:27

Is visual voice mail working ?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Not applicable

on ‎23-10-2016 17:05

on ‎23-10-2016 17:05

Is there a particular bolt on name I need to check with them?

Visual voice mail is working fine 👍🏻
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adamtemp64
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on ‎23-10-2016 17:09

on ‎23-10-2016 17:09

In settings > mobile data>  mobile data network> if all says idata and vvm etc work not an incorrect apn issue at o2 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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on ‎23-10-2016 20:09

on ‎23-10-2016 20:09

Hmm, I'm really stuck now then as everything appears to be correct on that screen
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MI5
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on ‎23-10-2016 21:57

on ‎23-10-2016 21:57

Nothing else we can suggest that we haven't already I don't think.
You'll have to get back into CS in the morning.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎24-10-2016 10:27

on ‎24-10-2016 10:27

Thanks for all your input guys.

 

After an experiment this morning I am now 100% convinced the issue is with my account in some way.

 

My friend at work is on O2 and I took his sim, put it in my iphone 7 and within 10 seconds his sim activated for iMessage.

 

This shows it's definitely not my phone. Looks like a call back to O2 is in order.

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