06-07-2023 12:28
I have had my iPhone 13 since 8th January 2023, at first I was with Sky and now I’m with O2. That’s about 6 months.
Ever since I got my iPhone I have had a problem activating my number, to use with iMessage and FaceTime.
I had several discussions with Sky and Apple. I have also spoken to several O2 agents on the My O2 online chat.
When I spoke with the Apple specialist technician about this issue, he checked my Apple ID and he couldn’t find a problem with that. The Apple specialist technician said to activate my number on iMessage and FaceTime I need my carrier make sure “International Messaging Permissions” are enabled.
I just feel like I’m going around in circles, please help.
Solved! Go to Solution.
19-07-2023 12:42
Thank you @O2Sarah- for all your support and for looking at my O2 account. I don’t know what you did, but I now have iMessage and FaceTime working, with the new number.
Yesterday, after reading a post from @MI5, I decided to do the following:
Straight away, after doing the steps above, both iMessage and FaceTime had their own blue ticks and are now working.
06-07-2023 12:31
I have had my iPhone 13 since 8th January 2023, at first I was with Sky and now I’m with O2. That’s about 6 months.
Ever since I got my iPhone I have had a problem activating my number, to use with iMessage and FaceTime.
I had several discussions with Sky and Apple. I have also spoken to several O2 agents on the My O2 online chat.
When I spoke with the Apple specialist technician about this issue, he checked my Apple ID and he couldn’t find a problem with that. The Apple specialist technician said to activate my number on iMessage and FaceTime I need my carrier make sure “International Messaging Permissions” are enabled.
I just feel like I’m going around in circles, please help.
06-07-2023 12:41
06-07-2023 12:41
This will be down to how iMessage activates, so you need to call o2 and remove any bars / spend cap on your phone temporarily i would say for a week, and then try again..
You can call o2 on 202 from your phone or 0344 809 0202
06-07-2023 12:41
06-07-2023 12:41
06-07-2023 12:48
06-07-2023 12:48
Thanks for your the tag @jonsie
@ross_mini5 I will send you a private message so we can ensure there are no restrictions on your account.
06-07-2023 17:35 - edited 06-07-2023 17:36
06-07-2023 17:35 - edited 06-07-2023 17:36
I have had my O2 SIM card since 9th May 2023. I waited over a week for my number to transfer, before using the SIM card.
06-07-2023 17:45
@O2KyleW can you help @ross_mini5 please?
06-07-2023 17:46
06-07-2023 17:46
Have you updated your number in Settings >Phone >My Number?
07-07-2023 12:57
19-07-2023 12:42
Thank you @O2Sarah- for all your support and for looking at my O2 account. I don’t know what you did, but I now have iMessage and FaceTime working, with the new number.
Yesterday, after reading a post from @MI5, I decided to do the following:
Straight away, after doing the steps above, both iMessage and FaceTime had their own blue ticks and are now working.