Does anyone at O2 know how to enable INTERNATIONAL MESSAGING PERMISSIONS for iMessage/FaceTime?

[ross_mini5]

I have had my iPhone 13 since 8th January 2023, at first I was with Sky and now I’m with O2.  That’s about 6 months.

Ever since I got my iPhone I have had a problem activating my number, to use with iMessage and FaceTime.

I had several discussions with Sky and Apple.  I have also spoken to several O2 agents on the My O2 online chat.

When I spoke with the Apple specialist technician about this issue, he checked my Apple ID and he couldn’t find a problem with that. The Apple specialist technician said to activate my number on iMessage and FaceTime I need my carrier make sure “International Messaging Permissions” are enabled.

I just feel like I’m going around in circles, please help.

[ross_mini5]

I have had my iPhone 13 since 8th January 2023, at first I was with Sky and now I’m with O2.  That’s about 6 months.

Ever since I got my iPhone I have had a problem activating my number, to use with iMessage and FaceTime.

I had several discussions with Sky and Apple.  I have also spoken to several O2 agents on the My O2 online chat.

When I spoke with the Apple specialist technician about this issue, he checked my Apple ID and he couldn’t find a problem with that. The Apple specialist technician said to activate my number on iMessage and FaceTime I need my carrier make sure “International Messaging Permissions” are enabled.

I just feel like I’m going around in circles, please help.

[madasaf1sh]

@ross_mini5 

This will be down to how iMessage activates, so you need to call o2 and remove any bars / spend cap on your phone temporarily i would say for a week, and then try again.. 

You can call o2 on 202 from your phone or 0344 809 0202

[jonsie]

Is it possible you can take a look at this account @O2Sarah- ?

[O2Sarah-]

Thanks for your the tag @jonsie 

@ross_mini5 I will send you a private message so we can ensure there are no restrictions on your account. 

[ross_mini5]

@madasaf1sh 

I have had my O2 SIM card since 9th May 2023.  I waited over a week for my number to transfer, before using the SIM card.

[MI5]

@O2KyleW can you help @ross_mini5 please?

[MI5]

@ross_mini5 

Have you updated your number in Settings >Phone >My Number?

[ross_mini5]

@MI5 

Yes, I have tried every idea to a solution I can find on the internet.  But nothing is working.

[ross_mini5 · Accepted solution]

Thank you @O2Sarah- for all your support and for looking at my O2 account.  I don’t know what you did, but I now have iMessage and FaceTime working, with the new number.

Yesterday, after reading a post from @MI5, I decided to do the following:

1. Switch off iMessage and FaceTime
2. Sign out of the iCloud account (removing all the iCloud data from the iPhone).
3. Reboot the iPhone
4. Sign back in to the iCloud account
5. Switch back on iMessage and FaceTime

Straight away, after doing the steps above, both iMessage and FaceTime had their own blue ticks and are now working.