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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

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Dave-O2 by Community Manager
  • 9208 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 382585 Views
  • 4 replies
  • 0 kudos

Upcoming Apple Event - 12 September at 6pm

Is it that time of the year again already? The answer is YES, Apple is hosting an event this Tuesday, 12 September at 6pm. So set those reminders! We're not sure what is going to be announced, however, what do you want to see? Is there a specific fea...

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Dave-O2 by Community Manager
  • 1596 Views
  • 9 replies
  • 0 kudos

Resolved! Wi-Fi calling

I’m trying to connect to Wi-Fi calling but I get a message to contact O2, why is this and what should I do please?

GB64 by Level 1: Joiner
  • 569 Views
  • 1 replies
  • 0 kudos

Resolved! Disable 4G and 5G

At home I appear to have full 3G signal. However that's no use to me at all, because within seconds the phone goes "Full 3G signal? Rubbish! Old hat! Why would I want to use that when I can just about see 1 tremulous bar of 5G signal, which is more t...

Agrado by Level 1: Joiner
  • 1401 Views
  • 6 replies
  • 0 kudos

billing

I seem to have been overcharged this was a late fee which relates to previous month BUT this was paid, can you please fix this error, thanks, diane

idris4 by Level 1: Joiner
  • 445 Views
  • 1 replies
  • 0 kudos

Turning Wifi Calling On And It Tells Me To Contact O2 (Iphone 13)

But when I called, the guy at o2 tells me wifi calling and 4g calling is enabled on my account. I have been moved from Virgin. The guy at o2 didn't know why this was not working, so now I can't use wifi calling, and the phone doesn't work at all in t...

GinaMaria by Level 1: Joiner
  • 1218 Views
  • 5 replies
  • 0 kudos

iPhone 13 WiFi Calling Issue

Afternoon all,Wondered if anyone had an advice on how to get WiFi calling working on an iPhone 13 Mini?When I try to enable it I get a pop up that reads "To allow WiFi calling on this account, contact O2".I've reset the network on the handset, tried ...

RichB by Level 1: Joiner
  • 2327 Views
  • 6 replies
  • 0 kudos

Incoming calls show as 'Unknown'

Since moving from Virgin to O2 my incoming calls from my contacts are showing as 'Unknown'. The sim is still the original from Virgin. Is there a fix for this problem please??? John

John_F by Level 1: Joiner
  • 20011 Views
  • 38 replies
  • 0 kudos

Resolved! How much is it to use an Apple Watch?

HiI have a Pay Monthly O2 with 60GB for £15 and a VOLT client using an iPhone 12. I’ve bought an Apple Watch SE (GPS +Cellular). Do I need to pay any extra cost to use the new Apple Watch? many thanks

soso75 by Level 1: Joiner
  • 11155 Views
  • 5 replies
  • 0 kudos

Resolved! Tariff upgrade confusion

I was just about to upgrade my Sim only tariff when I noticed the prices quoted to me when I log in are significantly higher than when i look at the tariffs on their website. I was looking at the 25GB data, unlimited text and voice which is listed as...

Kricho by Level 1: Joiner
  • 1427 Views
  • 4 replies
  • 0 kudos

SMS not delivered

SMS showing as not delivered but recipient receiving it. Can anyone help?

Caz2905 by Level 1: Joiner
  • 614 Views
  • 2 replies
  • 0 kudos