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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9008 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 381787 Views
  • 4 replies
  • 0 kudos

Mobile data update required

Does anyone know how I fix this iPhone says I need a mobile data update for it to be required and I can’t get access to any service so I can’t make any calls or text and no one can call or text me I tried speaking to o2 customer services multiple tim...

Activating for 2 Days.

Not sure if linking phone and watch is actually a thing Been to O2 shop no joy there. They say if I had purchased the items in store they could have done it. Kept saying about a seperate number, which I dont want. Looking to use watch with my existin...

Colin1231 by Level 1: Joiner
  • 1725 Views
  • 11 replies
  • 0 kudos

changing number

anyone know how to change my number on my o2 app?

Ruby2 by Level 1: Joiner
  • 519 Views
  • 2 replies
  • 0 kudos

Resolved! Esim

I'm moving from an Iphone 7 to an Iphone 14 Pro Max, which doesn't support the physical cards, only esims. The problem is that my 7 doesn't have IOS 16 which is required for esim transfers. What should I do?

AJ8 by Level 1: Joiner
  • 852 Views
  • 2 replies
  • 0 kudos

Resolved! Mobile data no connection on Apple Watch

My o2 mobile data plan on my apple watch series 7 is active but continually shows "no connection" Switching watch off and on again resolves the problem but it recurs within a few hours. Any suggestions?

Suzy10 by Level 1: Joiner
  • 842 Views
  • 2 replies
  • 0 kudos

iPhone Network Not Available > Phone not allowed

Hello, I’m a new customer, I got a phone and a SIM card delivered yesterday. I tried to set the phone up last night & inserted the SIM card. I’m not getting any network connection. I put the o2 sim in my old phone and that connects to the o2 network....

Mattl95 by Level 1: Joiner
  • 5481 Views
  • 12 replies
  • 0 kudos

Resolved! iPhone Mobile Data Off, still insured £10 of Roaming Charges????

HelloSenario - in the Airport (Uk side) went into settings and turned mobile data to off. Assuming that no cellular data would be there for used. Did not change this setting until I returned to the uk. It was Outside of the EU (Turkey) hence switchin...

Resolved! Apple Watch data not working

@O2Sarah- hi Sarah I need the Esim on my Apple Watch ultra resetting. As the mobile data is not working.

Resolved! Apple Watch not showing o2 data plan to set up cellular

Hi, I assumed my o2 watch cellular was working since I got the watch last month but I was wrong it was actually just working off my phones data. When I tried to set up cellular I said “02 plan not in use” on the Apple Watch. I spoke to o2 service peo...

Adders89 by Level 2: Apprentice
  • 4244 Views
  • 12 replies
  • 1 kudos