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Resolved! Faulty Apple XS Battery Case bought through

Hi,I hope that someone can help me. I have an Apple XS battery case which was purchased online through last September. It appears to be faulty. It's never worked, I've been left stranded with no charge on the few occasions when I've needed e...

Resolved! iPhone 8 plus - WiFi keeps disconnecting

My other half has an iPhone 8 plus. Over the last week or so it has started to repeatedly disconnect from our WiFi, more often than not comes up with ‘Incorrect password’, even after inputting the correct password. My iPhone has had no issues. Our Sk...

Resolved! missing Iphone accesories

Helloso yesterday i upgraded to an iphone 12-like new got sent the incorrect charge cable bit gutted as there's no charge to it and cant get out to get a new one. Huffff. trying to get hold of some sort of customer service is impossible as it leads m...

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Still waiting for sim to swap , been 32 hours

I’ve been waiting about 32 hours for my sim to swap and still no joy been trying to talk to someone on the o2 app but it keeps saying they are going to send a text to my phone so I can prove it is me , it is a joke why send me a text if my sim is not...

M-Q-1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Using an iphone SE with a EE sim card and an O2 E Sim

Hi there, I have a question for you. I have an O2 monthly sim contract with my iPhone 7. My company want me to have a company mobile but it is android and it is from EE rather than O2 I do not want to have two phones and even worse an android phone. ...

wg1 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Bolt Ons

Hi,I would like to turn off “International caller” Bolt Ons.thank you!kind regards,Hazhymyrat

Resolved! o2 sim not working in unlocked iphone 12 mini

I am tearing my hair out. I have set this phone up from an icloud backup of my old iphone x BUT it won’t connect to the o2 cellular network. The SIM works fine in my old phone and when i recently upgraded it I ticked the 5G ready box.When I go to set...

Resolved! stolen mobile

Hi my mobile phone has been stole but your lost & stole telephone number is always busy. How can I speak with an agent?Secondo how can I find out the Phone IMEI?thx

EMi1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancelling my Order

Good day, I placed an order last night for an Iphone12. I am looking to cancel my order and not go ahead with my contract before it begins, is there any way to do this or someone I can contact.