FaceTime iMessage Error

[Anonymous]

So I've recently got the iPhone 7 and I'm unable to activate my FaceTime and iMessage.

I've been in contact with O2 and Apple and gone through many different troubleshooting steps (turning iMessage on and off, trying the airplane mode technique, complete restore of handset etc..) in order to resolve the issue - with no joy. I've even had a replacement sim. I can send and receive normal texts fine and the internet works no problem. The date and region settings are all set correctly.

O2 state I need to follow this up with Apple and Apple say the opposite. I'm unable to try a sim from another network in my iPhone as it's locked to O2. However, when I have tried my O2 sim in my old iPhone 6 the services don't activate. Yet when I insert my old Virgin Mobile sim in it and an EE sim it activates no problem.

This leads me to believe the issue is NOT with Apple or my handset but the actual network.

Getting really frustrated now as I'm unable to use my phone as I should be able to and just keep getting passed from one company to another as nobody knows what the issue is. One gentleman from Apple did say he believed it to be something to do with the SMS relaying.

Please help!!

[adamtemp64]

@Anonymous hope you get it sorted do call rather than use live chat if you can and fully explain what you have done from this thread

[MI5]

Let us know what is wrong when you finally figure it out please.

[adamtemp64]

@Anonymous Any news on this yet ?

[Anonymous]

Not yet I'm afraid.

I called O2 and they're still adamant that it is an issue with Apple because, as far as they can see, everything is provisioned correctly with my line.

I don't know what to believe anymore 

[adamtemp64]

Even after you activated with another o2 sim!!! I would ring back and say trouble shooting points to an account issue 

[Anonymous]

Well that's me cancelling my service tomorrow. O2 adamant that it's a problem with Apple. This despite my friend's O2 sim working in my phone no problem and a PAYG sim from O2 that I purchased today activating straight away no problem. Every other line I put into the phone works no problem..... except for mine. Yet it's an issue with Apple apparantely!

It couldn't POSSIBLY be an issue with the line I've had activated could it not??

Absolutely shocking!!

[MI5]

Shocking but sadly typical these days.

[adamtemp64]

@Anonymous I would follow up with a full complaint @Toby can you help here ?

[jonsie]

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@Anonymous wrote:

Well that's me cancelling my service tomorrow. O2 adamant that it's a problem with Apple. This despite my friend's O2 sim working in my phone no problem and a PAYG sim from O2 that I purchased today activating straight away no problem. Every other line I put into the phone works no problem..... except for mine. Yet it's an issue with Apple apparantely!

It couldn't POSSIBLY be an issue with the line I've had activated could it not??

Absolutely shocking!!

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The most annoying thing is that you have to repeat exactly what you have told them previously and that they suggest the exact steps already taken previously. Whatever happened to advisers placing full notes on an account so the next adviser can see exactly what has been done. Surely with the diagnosis already done it's glaringly obvious that there is an account issue????

[MI5]

You'd think so....