Apple Watch Cellular Data stuck on 'Activating'

[markrduk]

Hi there

I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.

I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.

I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.

Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?

(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)

Many thanks

[Cleoriff]

Thanks @O2Emma 😊

[Jacob-Farrant]

Hi Team, I am having the same problem as everyone else my O2 mobile plan is stuck on activating Could you please look into this?

[pgn]

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@Jacob-Farrant wrote:

Hi Team, I am having the same problem as everyone else my O2 mobile plan is stuck on activating Could you please look into this?

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Hi, tagging @O2Emma for this, @Jacob-Farrant - keep an eye out for a message from her in the next short while. Good luck.

[O2Emma]

Hi @pgn I will pick this up thanks.

[O2Emma]

Hi @Jacob-Farrant I will send you a private message to look into this for you.

[O2Emma]

Hi @Anonymous Can you look at this for @Jacob-Farrant please

[Anonymous]

@O2Emma thanks for the tag @Jacob-Farrant will private message you.

[Jacob-Farrant]

Thanks Simon 

[louise75]

Hi @Anonymous @O2Emma 

im having the same problem with activating my plan. I’m just stuck in a loop. Any help would be lovely. 

thanks in advance 

[pgn]

It is @O2KyleW this afternoon, @louise75 - and while you wait, does this recently-posted sequence work for you?

https://community.o2.co.uk/t5/Pay-Monthly/Watch-Airtime-Plan/m-p/1595318/highlight/true#M253007