on 05-04-2022 13:30
Hi there
I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.
I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.
I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.
Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?
(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)
Many thanks
on 04-01-2023 19:27
on 04-01-2023 19:27
on 05-01-2023 12:29
Hi Team, I am having the same problem as everyone else my O2 mobile plan is stuck on activating Could you please look into this?
on 05-01-2023 14:54
on 05-01-2023 14:54
@Jacob-Farrant wrote:Hi Team, I am having the same problem as everyone else my O2 mobile plan is stuck on activating Could you please look into this?
Hi, tagging @O2Emma for this, @Jacob-Farrant - keep an eye out for a message from her in the next short while. Good luck.
on 05-01-2023 15:06
on 05-01-2023 15:06
on 05-01-2023 15:07
on 05-01-2023 15:07
Hi @Jacob-Farrant I will send you a private message to look into this for you.
on 05-01-2023 16:07
on 05-01-2023 16:07
Hi @Anonymous Can you look at this for @Jacob-Farrant please
on 05-01-2023 16:17
on 05-01-2023 16:17
@O2Emma thanks for the tag @Jacob-Farrant will private message you.
on 05-01-2023 16:20
on 05-01-2023 16:20
Thanks Simon
on 07-01-2023 16:12
on 07-01-2023 16:12
on 07-01-2023 16:17
on 07-01-2023 16:17
It is @O2KyleW this afternoon, @louise75 - and while you wait, does this recently-posted sequence work for you?
https://community.o2.co.uk/t5/Pay-Monthly/Watch-Airtime-Plan/m-p/1595318/highlight/true#M253007