Apple Watch Cellular Data stuck on 'Activating'

[markrduk]

Hi there

I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.

I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.

I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.

Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?

(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)

Many thanks

[Caseynw03]

Hi I’m having same issue, 3days now just saying activiting 

[Caseynw03]

Please can you help me too! My watch has been stuck on activating for 3 days now n I can’t get any help from anyone at O2 by call or live advisor 

[Caseynw03]

Iv sent you a message as mine is stuck on activiting too please!

[Oxonian]

@Caseynw03 

Have you read all of the Apple Watch posts on this forum? 

And have you tested all of the solutions ? 

There are literally hundreds of posts and dozens of solutions, but unfortunately what works as a solution for one might not work for another - it is completely random. I suggest that you try them all.   

[Kenbob]

Apologies but I am encountering the same issue. Really hoping someone on here can help as it hasn’t been an easy experience with O2 all round recently…

Thank you in advance for any support.

[MI5]

@Kenbob 

Have a look here Activate Apple Watch Guide 

[Kenbob]

Many thanks MI5. Believe I’ve done everything correctly. Just waiting for the plan to activate.

[MI5]

@Kenbob 

Any error codes?

If it goes beyond 48 hours, try O2 again via the social media channels.

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Kenbob]

Thanks again. No error codes. Just spinning saying it’s activating and it’s been over 24hrs. Will wait for the 48hrs and then follow your advice. Thank you.