cancel
Showing results for 
Search instead for 
Did you mean: 

Activating mobile plan with new Apple Watch Ultra 2

chrisdogg1980
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hi hoping you can help with this one.

 

I bought an Apple Watch Ultra 2 (from a third party retailer not O2) and can't seem to get the mobile plan activated to link it to my O2 Pay Monthly contract. Both my iPhone 15 Pro and watch are running the latest versions of the device software. iOS 17.4.1 and Watch OS 10.4 respectively. 

 

I followed all the steps in the device activation guide, linked the watch to my account but for 3 days the Mobile Plan in the Watch settings has been stuck at 'activating'. No specific error codes or anything like that. 

Looking at community boards I'm not the only one who has had this issue and Apple Watch cellular has issues when trying to connect initially with O2 network.

 

Would appreciate any guidance you guys may have 🙂

Message 1 of 4
876 Views
1 ACCEPTED SOLUTION

Accepted Solutions

pgn
Level 76: Forum Legend
  • 37478 Posts
  • 239 Topics
  • 1706 Solutions
Registered:

All the info and what to do if certain issues arise, including who to contact, in here, @chrisdogg1980 - Activate Apple Watch Guide 

Good luck!

View solution in original post

Message 2 of 4
870 Views
3 REPLIES 3

pgn
Level 76: Forum Legend
  • 37478 Posts
  • 239 Topics
  • 1706 Solutions
Registered:

All the info and what to do if certain issues arise, including who to contact, in here, @chrisdogg1980 - Activate Apple Watch Guide 

Good luck!

Message 2 of 4
871 Views

chrisdogg1980
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Thanks. I've had a thorough look through this guide and this specific issue isn't mentioned. It has lots of error code references but my issue is not error code specific. I'm stuck at the activation point. I'm just wondering if anyone has had this particular issue fixed. Anything to avoid the tortuous route of trying to get this fixed via chat or calling up and sacrificing hours of time

Message 3 of 4
867 Views

pgn
Level 76: Forum Legend
  • 37478 Posts
  • 239 Topics
  • 1706 Solutions
Registered:

As in the guide, @chrisdogg1980 - contact the Social Media Team, link in the guide or in the footer below this message. Good luck!

Message 4 of 4
856 Views