Apple Watch Cellular Data stuck on 'Activating'

[markrduk]

Hi there

I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.

I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.

I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.

Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?

(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)

Many thanks

[O2Emma]

Hi @Pippa_09 I will send you a private message to look into it for you but I may have to put you in contact with o2Simon.

[O2Emma]

Hi @Anonymous Can you look at this for @Pippa_09 

[Anonymous]

@O2Emma thanks for the tag @Pippa_09 will private message you

O2Simon

[r33m4]

Hi guys, 

I have a similar problem too, set up the mobile plan for my watch on 01/01, settings must have been kicked out when I unpaired my watch, can no longer get cellular, no option to set it up online again as getting error code 14,  have called customer services and gone into store but no one is able to fix the issue. Can anyone here help? 

[Cleoriff]

@O2EmmaCan you also pick this up for @r33m4 please? Or @Anonymous?

[NorfolkAndrew]

Hi, I'm having a similar problem. Set up a mobile plan for AW series 7 on 24 Dec and it is still stuck on activating. @O2Emma or @Anonymous might you be able to look into this? Thanks

[Anonymous]

@Cleoriff thanks for the tag @NorfolkAndrew will private message you

[Cleoriff]

Thanks so much @Anonymous 😉

[O2Emma]

Hi @Cleoriff I will pick this up for @r33m4 thanks.

[O2Emma]

Hi @r33m4 I will send you a private message to look into this for you.