Apple Watch Cellular Data stuck on 'Activating'

[markrduk]

Hi there

I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.

I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.

I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.

Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?

(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)

Many thanks

[Clare-me]

Hi, I’m messaging everyone. Can you help? 🤞🏻I’ve the same problem x

[pgn]

---

@Clare-me wrote:

Hi, I’m messaging everyone. Can you help? 🤞🏻I’ve the same problem x

---

Tagging the incoming advisor, @O2Ryan for you, @Clare-me - keep an eye on this chain for his response, and good luck!

[CDoyle13]

Im also having the same problem! Helpppppp

[Cleoriff]

I'll ask @O2Emma to help @CDoyle13 

She's on this evening and hopefully will be asking you for some account details, so watch out for a private message from her. 

[O2Emma]

Hi @Cleoriff I will pick this up thanks.

[O2Emma]

Hi @CDoyle13 I will send you a private message so I can look into this for you.

[Pippa_09]

Hi, I’m having the same problem can somebody help please? Been stuck on activating for over a week now 

[O2Emma]

Hi @Anonymous Can you look at this for @CDoyle13 please.

[Anonymous]

@O2Emma thanks for the tag @CDoyle13 will private message you.

O2Simon

[Pippa_09]

Hi @O2Emma I’m having the same issue here. Is this something you could help with please?