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Forum Posts

iPhone monthly data usage statisitics

How can i see which apps are using all the data for the CURRENT BILLING period ? If I go to settings > mobile data > scroll to mobile data . The usage is FOR ALL TIME, and not for the last month. I think I’ve got a good idea on how much data I need, ...

JezArnold by Level 1: Joiner
  • 112 Views
  • 2 replies
  • 0 kudos

Resolved! Brand new IPhone 12 Pro Max won’t read any 02 SIM card

I added a new iPhone 12 Pro Max to my account and it arrived with SIM card however it won’t read the sim. We have tried other 02 sims and it won’t read them either. We tried the new sim in another iPhone and it works. I guess the issue is a faulty SI...

Nettytabs by Level 1: Joiner
  • 444 Views
  • 12 replies
  • 0 kudos

Resolved! New iphone 12 mini cannot make or accept phone calls

Has anyone else had this problem? Would welcome helpful suggestions. O2 appear to be closed to customers needing help until next Monday. I suspect it's something simple to many people - unfortunately not to me. Is there a series of steps needed to di...

PWX by Level 1: Joiner
  • 140 Views
  • 1 replies
  • 0 kudos

Resolved! Lost phone

I want to report a stolen phone. Unfortunately my phone has been stolen. The only option available on line is a phone number to report the loss. Unfortunately my phone has been stolen so I cannot phone O2 to report the loss. Is this an entirely new p...

tony-r by Level 1: Joiner
  • 109 Views
  • 1 replies
  • 0 kudos

Resolved! Blacklisted Iphone 12

I recently upgraded my existing phone and received a new Iphone 12 Pro max from O2, however subsequently decided to sell the phone and keep the one I already have. Turns out the new phone IMEI is blacklisted is it possible to un-black list the phone?

Resolved! Imessages

I have a new iPhone 12 and have transferred my number from EE to O2. iMessages are not being sent from my phone number only my email address

TC817 by Level 1: Joiner
  • 106 Views
  • 2 replies
  • 0 kudos

Emails

I have an apple I phone but am unable to receive emails.i am requesting to discuss with a person on the telephone. Thanks

kingsway by Level 1: Joiner
  • 79 Views
  • 1 replies
  • 0 kudos

Resolved! Unlock iPhone 5 to support EE sim

Hi, giving my grandson my old iPhone 5 as his phone broke. When I insert his EE sim msg appears. Sim not supported. Please help.

Ooooooooo by Level 1: Joiner
  • 125 Views
  • 1 replies
  • 0 kudos

Resolved! Faulty Apple XS Battery Case bought through O2.co.uk

Hi,I hope that someone can help me. I have an Apple XS battery case which was purchased online through O2.co.uk last September. It appears to be faulty. It's never worked, I've been left stranded with no charge on the few occasions when I've needed e...

Resolved! iPhone 8 plus - WiFi keeps disconnecting

My other half has an iPhone 8 plus. Over the last week or so it has started to repeatedly disconnect from our WiFi, more often than not comes up with ‘Incorrect password’, even after inputting the correct password. My iPhone has had no issues. Our Sk...