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Forum Posts

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 316400 Views
  • 4 replies
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trade phone not working

I got given a refurbished phone from o2, a trade swap for my iphone as it was cracked. (did this through my insurance). Anyway i recieved the phone and my sim card (that i used in my old iphone) wouldn't work in it and the phone wouldn't set up. it s...

Teganbx by Level 1: Joiner
  • 187 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch contract stuck “activating”

Any ideas how I get this resolved? I am on a monthly sim-only contract and have added Apple Watch for £5 per month. The status on my iPhone is “activating”. O2 services can’t see my contract online but I have received a contract via O2 text message.

Vostick by Level 1: Joiner
  • 1732 Views
  • 8 replies
  • 0 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 316400 Views
  • 4 replies
  • 0 kudos

Apple Watch Cellular Data stuck on 'Activating'

Hi there I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning. I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'. I called...

markrduk by Level 1: Joiner
  • 37058 Views
  • 283 replies
  • 0 kudos

Resolved! Apple Watch won’t activate

My Apple Watch has been stuck on “activting” for 3 days now, Iv tried calling O2, tried there bot and to get a live advisor but nothing for 5 hrs now! Please can someone help

Caseynw03 by Level 1: Joiner
  • 206 Views
  • 1 replies
  • 0 kudos

Resolved! Third Party Insurance + Switch Up

Hello, I have an iPhone 15 on contract with O2 and have insurance with Apple instead of O2 as it was cheaper. I was wondering whether if I made a claim through Apple Care and received a brand new phone would I still be able to use switch up with it b...

jmilner by Level 1: Joiner
  • 225 Views
  • 1 replies
  • 0 kudos

Parcel delivered to wrong address

DPD was meant to deliver my parcel today with code NC31397676 but instead the picture clearly showed an area that wasn’t mine and someone named “Kelly” picking up the order. I would like to know my options in order to receive my package.

7Rhys by Level 1: Joiner
  • 161 Views
  • 2 replies
  • 0 kudos

Resolved! TrueDepth camera fault

My daughter has an iPhone 13. When using the front camera it has multiple magenta vertical lines during front camera preview and also images then taken. Rear camera is working fine. I took phone into an apple shop and they said it was a hardware fail...

Jade52 by Level 1: Joiner
  • 185 Views
  • 1 replies
  • 0 kudos

Apple Watch data plan not working

Along with many others from reading recent posts I’m struggling to connect my series 8 Apple Watch to my data plan. When I got the watch last week, all seemed to be fine but once I started leaving my phone at home I noticed the data plan wasn’t kicki...

GemH by Level 1: Joiner
  • 11070 Views
  • 69 replies
  • 0 kudos