Apple Watch Cellular Data stuck on 'Activating'

[markrduk]

Hi there

I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.

I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.

I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.

Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?

(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)

Many thanks

[pgn]

Well, @O2Emma is supposed to be on from 3pm for a few hours - hopefully she can move your issue on to completion, @Andy1972 and @Wps7581 - good luck!

[O2Emma]

Hi @pgn I will pick this up thanks but the error 106 is causing issues to get resolved .

[O2Emma]

Hi @Andy1972 I will send you a private message to look into this for you . 

[O2Emma]

Hi @Wps7581 I have already sent you a message from the other thread you posted.

[O2Emma]

Hi @Anonymous Can you pick this up with @Andy1972 please.

[Anonymous]

@O2Emma yeah sure @Andy1972 will private message you.

O2Simon

[JonR]

Hi, 

I have the same activation issue. 4 days of waiting and also tried calling 202 but they just said they don’t know what to do.

Please can someone there help?

lots of thanks.

[pgn]

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@JonR wrote:

Hi, 

I have the same activation issue. 4 days of waiting and also tried calling 202 but they just said they don’t know what to do.

Please can someone there help?

lots of thanks.

---

Hi @JonR - tagging @O2Georgina who should be on now, if she feels up to the challenge.

Sorry you had such a hard time with the guys on 202. Good luck!

[O2Georgina]

Thanks for the tag  @pgn 

@JonR  I will private message you now

[Clare-me]

I have the same problem. Can you help?