on 05-04-2022 13:30
Hi there
I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.
I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.
I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.
Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?
(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)
Many thanks
on 27-12-2022 21:07
on 28-12-2022 07:20
on 28-12-2022 07:20
@Samsp wrote:Hi O2Lisa
Having similar issues with my Apple Watch data not activating. Please can you look into this for me?
Much appreciated
Sam
O2Lisa is not on today, but @O2Jonathan is scheduled to be on from 10am, hopefully he will get a Private Message to you after that time for more details, @Samsp - good luck!
on 28-12-2022 11:24
on 28-12-2022 11:24
on 28-12-2022 12:57
on 29-12-2022 12:58
Same issue for me except mine just comes up with the same message all the time.
"Oops something went wrong . Try again and if the problem continues call 202 free from your O2 mobile. quoting reference code 106. i have had tech involved and they cant fix it. someone please help!!
on 29-12-2022 13:23
on 29-12-2022 13:23
Good luck. I’ve had the same since the beginning of November, still no resolution.
How O2 can say they’re a data provider for this watch baffles me.
on 29-12-2022 13:36
on 29-12-2022 13:36
on 29-12-2022 14:50
on 29-12-2022 14:50
@pgn wrote:
@Andy1972 wrote:Good luck. I’ve had the same since the beginning of November, still no resolution.
How O2 can say they’re a data provider for this watch baffles me.Tagging @O2KyleW who is on today for both of you, @Andy1972 and @Wps7581 - hopefully he has just started his shift. Good luck!
Has @O2KyleW reached out to either of you yet @Andy1972 and @Wps7581? If not, I can tag the next advisor coming on-shift at 3pm if you are still stuck with this.
on 29-12-2022 14:51
on 29-12-2022 14:51
Hi
No they haven't as yet thanks for your help.
on 29-12-2022 14:58
No not yet.
I’ve previously dealt with O2Sarah and O2Emma.