cancel
Showing results for 
Search instead for 
Did you mean: 

No connection on Apple watch

PaulBr
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I just purchased a mobile plan for my Apple Watch Ultra 2…it all seems to have installed OK the watch app on the phone shows the mobile plan as o2 with an orange i next to it. The watch shows the mobile provider as o2 with a green tick but when the watch is away from the phone it shows a red x and ‘no connection’. How do I get mobile working on my watch?

 

Thanks

Message 1 of 10
584 Views
9 REPLIES 9

pgn
Level 76: Forum Legend
  • 38593 Posts
  • 241 Topics
  • 1736 Solutions
Registered:

Aha. Be prepared for a bit of a struggle - and I hope you know how to use Social Media to contact O2 😖

Activate Apple Watch Guide has all you could ever need for this task, @PaulBr - good luck!

Message 2 of 10
581 Views

PaulBr
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks PGN, that post was my first port of call but it doesn’t cover my problem, hence my post here. No idea how to contact O2 on social media (was hoping it would work here!).

Message 3 of 10
579 Views

MI5
Level 94: Supreme
  • 149691 Posts
  • 641 Topics
  • 28520 Solutions
Registered:

@PaulBr 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 10
574 Views

PaulBr
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Got through to them on the app and was told I need to wait for a QR code to come through in the post. I can’t find any reference to needing a QR code to activate the eSIM in my watch. Is this correct?

Message 5 of 10
557 Views

MI5
Level 94: Supreme
  • 149691 Posts
  • 641 Topics
  • 28520 Solutions
Registered:

@PaulBr 

Complete and utter rubbish.

You need to use social media as advised mate.

Chat bots are pretty clueless.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 10
555 Views

PaulBr
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks. It was a human I dealt with , I thought that was untrue. I have messaged via FB but had no reply - don’t use X or instagram.

Message 7 of 10
547 Views

pgn
Level 76: Forum Legend
  • 38593 Posts
  • 241 Topics
  • 1736 Solutions
Registered:

Persist with the FB pokes, every so often. I found my Twitter "public" message got zapped, but sending a Direct Message got a response within 3 hours, after a second nudge...  Good luck, @PaulBr 

Message 8 of 10
545 Views

MI5
Level 94: Supreme
  • 149691 Posts
  • 641 Topics
  • 28520 Solutions
Registered:

@PaulBr wrote:

Thanks. It was a human I dealt with , I thought that was untrue. I have messaged via FB but had no reply - don’t use X or instagram.


Clearly a complete berk with no idea what day it is either 🙄 

It doesn't matter which SM platform you use as the same team monitor all of them 👍


 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 10
488 Views

Peter_L
Level 2: Apprentice
  • 16 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Good luck. And I honestly mean it. I am still waiting for more than 2 months (!) to get my Apple Watch connected. My watch is stuck on “O2 Activating” since. It never even got connected to the O2 network and never worked so you are quite lucky that you’ve at least managed to activate it. It seems like O2 has no idea how to fix this. Many many many people have an issue with activating their watch. How long does O2 need to finally fix this? A year? Or two? It’s absolutely ridiculous.

Message 10 of 10
462 Views