No connection on Apple watch

[PaulBr]

I just purchased a mobile plan for my Apple Watch Ultra 2…it all seems to have installed OK the watch app on the phone shows the mobile plan as o2 with an orange i next to it. The watch shows the mobile provider as o2 with a green tick but when the watch is away from the phone it shows a red x and ‘no connection’. How do I get mobile working on my watch?

Thanks

[pgn]

Aha. Be prepared for a bit of a struggle - and I hope you know how to use Social Media to contact O2 😖

Activate Apple Watch Guide has all you could ever need for this task, @PaulBr - good luck!

[PaulBr]

Thanks PGN, that post was my first port of call but it doesn’t cover my problem, hence my post here. No idea how to contact O2 on social media (was hoping it would work here!).

[MI5]

@PaulBr 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[PaulBr]

Got through to them on the app and was told I need to wait for a QR code to come through in the post. I can’t find any reference to needing a QR code to activate the eSIM in my watch. Is this correct?

[MI5]

@PaulBr 

Complete and utter rubbish.

You need to use social media as advised mate.

Chat bots are pretty clueless.

[PaulBr]

Thanks. It was a human I dealt with , I thought that was untrue. I have messaged via FB but had no reply - don’t use X or instagram.

[pgn]

Persist with the FB pokes, every so often. I found my Twitter "public" message got zapped, but sending a Direct Message got a response within 3 hours, after a second nudge...  Good luck, @PaulBr 

[MI5]

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@PaulBr wrote:

Thanks. It was a human I dealt with , I thought that was untrue. I have messaged via FB but had no reply - don’t use X or instagram.

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Clearly a complete berk with no idea what day it is either 🙄 

It doesn't matter which SM platform you use as the same team monitor all of them 👍

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[Peter_L]

Good luck. And I honestly mean it. I am still waiting for more than 2 months (!) to get my Apple Watch connected. My watch is stuck on “O2 Activating” since. It never even got connected to the O2 network and never worked so you are quite lucky that you’ve at least managed to activate it. It seems like O2 has no idea how to fix this. Many many many people have an issue with activating their watch. How long does O2 need to finally fix this? A year? Or two? It’s absolutely ridiculous.