Apple Watch Cellular Data stuck on 'Activating'

[markrduk]

Hi there

I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.

I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.

I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.

Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?

(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)

Many thanks

[Samsp]

Hi @O2Lisa 

Having similar issues with my Apple Watch data not activating. Please can you look into this for me? 

Much appreciated 

Sam 

[pgn]

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@Samsp wrote:

Hi O2Lisa 

Having similar issues with my Apple Watch data not activating. Please can you look into this for me? 

Much appreciated 

Sam 

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O2Lisa is not on today, but @O2Jonathan is scheduled to be on from 10am, hopefully he will get a Private Message to you after that time for more details, @Samsp - good luck!

[Samsp]

@O2Jonathan is this something you can help me with? 

Thanks

Sam

[O2Jonathan]

@Samsp I will private message you now.

[Wps7581]

Same issue for me except mine just comes up with the same message all the time. 

"Oops something went wrong . Try again and if the problem continues call 202 free from your O2 mobile. quoting reference code 106. i have had tech involved and they cant fix it. someone please help!!

[Andy1972]

Good luck. I’ve had the same since the beginning of November, still no resolution. 
How O2 can say they’re a data provider for this watch baffles me. 

[pgn]

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@Andy1972 wrote:

Good luck. I’ve had the same since the beginning of November, still no resolution. 
How O2 can say they’re a data provider for this watch baffles me. 

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Tagging @O2KyleW who is on today for both of you, @Andy1972 and @Wps7581 - hopefully he has just started his shift. Good luck!

[pgn]

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@pgn wrote:

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@Andy1972 wrote:

Good luck. I’ve had the same since the beginning of November, still no resolution. 
How O2 can say they’re a data provider for this watch baffles me. 

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Tagging @O2KyleW who is on today for both of you, @Andy1972 and @Wps7581 - hopefully he has just started his shift. Good luck!

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Has @O2KyleW  reached out to either of you yet @Andy1972 and @Wps7581?  If not, I can tag the next advisor coming on-shift at 3pm if you are still stuck with this.

[Wps7581]

Hi 

No they haven't as yet thanks for your help.

[Andy1972]

No not yet. 
I’ve previously dealt with O2Sarah and O2Emma.