Apple Watch Cellular Data stuck on 'Activating'

[markrduk]

Hi there

I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.

I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.

I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.

Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?

(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)

Many thanks

[Mugen360]

😮I literally went through the exact same processes you did. It’s like the whole process is scripted, but they still can’t resolve the issue. After a pointless back and fourth with a “supervisor” last week I have been told the tech team will contact me in 5 days (it’s now 7 days with no contact) to try another fix, but I’ve lost confidence in o2 sorting this issue out. I bought the Apple Watch ultra mainly to use the data plan feature with its long battery life to help me limit my screen time. if o2 cannot resolve this issue I am planning to move to another provider to try my luck there in the new year. 

[Cleoriff]

@Mugen360 

I'll ask @O2Sarah- if she can help you with this. Look out for a private message from her (Top right hand side of page....the envelope icon will have a red No1 in it)

Best of luck x

[O2Sarah-]

Good morning 

Thanks for the tag @Cleoriff 

@Mugen360  I will send you a private message so we can see what is going on 😊

[Cleoriff]

Thanks so much @O2Sarah-  (and if I don't get the chance again, Happy Christmas to you and yours). Thanks also, for all your hard work throughout the year. ❤️

[O2Sarah-]

You too 😊,have a lovely Christmas ❤️🎄

[Andy1972]

Same here. It’s unbelievable. I can see me choosing another carrier too. 

[synackuk]

Hi, not sure if you could work your magic on my plan too? Been stuck for a few days

[Cleoriff]

@O2Sarah- 

Keeping you busy, but  it looks as if @Andy1972 and @synackuk  also need your help? Thanks in advance x

[rd1024]

@Cleoriff @O2Sarah- @O2Lisa 

any chance someone could look into my case?

been stuck on activating since Sunday night

[Cleoriff]

@rd1024 

I'll ask @O2KyleW  to have a look for you. He's on this morning from 11 am.