on 05-04-2022 13:30
Hi there
I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.
I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.
I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.
Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?
(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)
Many thanks
on 29-12-2022 15:11
on 29-12-2022 15:11
on 29-12-2022 15:15
on 29-12-2022 15:15
on 29-12-2022 15:22
on 29-12-2022 15:22
on 29-12-2022 15:24
on 29-12-2022 15:24
on 29-12-2022 15:39
on 29-12-2022 15:39
on 29-12-2022 16:23
on 30-12-2022 13:56
on 30-12-2022 13:56
Hi,
I have the same activation issue. 4 days of waiting and also tried calling 202 but they just said they don’t know what to do.
Please can someone there help?
lots of thanks.
on 30-12-2022 15:12
on 30-12-2022 15:12
@JonR wrote:Hi,
I have the same activation issue. 4 days of waiting and also tried calling 202 but they just said they don’t know what to do.
Please can someone there help?
lots of thanks.
Hi @JonR - tagging @O2Georgina who should be on now, if she feels up to the challenge.
Sorry you had such a hard time with the guys on 202. Good luck!
on 30-12-2022 15:14
on 30-12-2022 15:14
on 03-01-2023 12:25
on 03-01-2023 12:25
I have the same problem. Can you help?