Cookies on O2

We use cookies to help you get the best experience from our site and show you more relevant products. Carry on browsing without changing your settings if you agree to our use of cookies. See our cookie policy and find out how to manage cookies. The cookies we use include analytics and advertising cookies.

Welcome to the O2 Community

 
Has your question already been answered? See the community FAQ's

Android

Reply
Highlighted
Level 1: Joiner
Shaza42
Posts: 3
Registered: ‎19-09-2019

Sim unlock code

on ‎19-09-2019 18:24

Hi, I am trying to unlock an old Samsung s6 so I can use another sim in it, I called o2 so that they could send me an unlock code, however, I have entered the code and it just says code unsuccessful. Does anyone know how I get past this?? Thanks
Report Content
Message 1 of 10 (920 Views)
Reply
0 Kudos
Cleoriff
Posts: 101,828
Topics: 770
Registered: ‎14-01-2013

Re: Sim unlock code

on ‎19-09-2019 18:28

@Shaza42 

Have you tried it with another sim? It may not be locked. However here's the guide for unlocking

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Report Content
Message 2 of 10 (918 Views)
Reply
0 Kudos
MI5
Posts: 117,651
Topics: 576
Solutions: 16,537
Registered: ‎04-04-2012

Re: Sim unlock code

on ‎19-09-2019 18:31

@Shaza42 

There were a lot of problems with unlocking the S6 back in the day.

I'll tag @EmilieT to take a look for you and I'd advise you not to enter any more codes until you hear from her.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 3 of 10 (912 Views)
Reply
0 Kudos
Level 1: Joiner
Shaza42
Posts: 3
Registered: ‎19-09-2019

Re: Sim unlock code

on ‎19-09-2019 18:37

@Cleoriff
I am trying to use an EE sim in it and it says sim network not available and it’s telling me to enter a sim unlock code
Report Content
Message 4 of 10 (910 Views)
Reply
0 Kudos
MI5
Posts: 117,651
Topics: 576
Solutions: 16,537
Registered: ‎04-04-2012

Re: Sim unlock code

on ‎19-09-2019 18:42

@Shaza42 Does the EE sim work OK in another phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 5 of 10 (902 Views)
Reply
0 Kudos
Level 1: Joiner
Shaza42
Posts: 3
Registered: ‎19-09-2019

Re: Sim unlock code

on ‎19-09-2019 18:46

Yes I’m using it right now In an iPhone, just want to go back to android cause I hate iPhones lol
Report Content
Message 6 of 10 (899 Views)
Reply
RyanK1992
Posts: 89
Topics: 3
Kudos: 22
Solutions: 1
Registered: ‎17-09-2019

Re: Sim unlock code

on ‎19-09-2019 19:26

@Shaza42I've just also switched over to Android for the first time in many many years! It's a big change from the iPhone for sure relieved

iPhone 11 PRODUCT RED
Apple Watch Series 4
Report Content
Message 7 of 10 (885 Views)
Reply
MI5
Posts: 117,651
Topics: 576
Solutions: 16,537
Registered: ‎04-04-2012

Re: Sim unlock code

on ‎19-09-2019 19:28

@Shaza42 wrote:
Yes I’m using it right now In an iPhone, just want to go back to android cause I hate iPhones lol

OK, hang on for @EmilieT to contact you tomorrow then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 8 of 10 (881 Views)
Reply
0 Kudos
jonsie
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Sim unlock code

on ‎19-09-2019 22:27

@MI5 wrote:
@Shaza42 wrote:
Yes I’m using it right now In an iPhone, just want to go back to android cause I hate iPhones lol

OK, hang on for @EmilieT to contact you tomorrow then.

Just how many times have you tried the previous code @Shaza42 ?

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

unnamed
Funniest-Member
protectnhsislandechoanimated-cat-image-0516
Report Content
Message 9 of 10 (832 Views)
Reply
0 Kudos
Former Staff
EmilieT
Posts: 5,427
Registered: ‎18-04-2018

Re: Sim unlock code

on ‎20-09-2019 08:36

Good morning @Shaza42, and welcome to the community Wave

 

I'm really sorry to hear you're having some issues unlocking your device - I'll send you a Private Message now to get a few more details, and we'll get someone on our end to look into what's going on for you Smiley Happy

 

Thanks for the mention @MI5, and the advice everyone else! 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Report Content
Message 10 of 10 (813 Views)
Reply
0 Kudos