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Shaza42
Posts: 3
Registered: ‎19-09-2019

Sim unlock code

on ‎19-09-2019 18:24

Hi, I am trying to unlock an old Samsung s6 so I can use another sim in it, I called o2 so that they could send me an unlock code, however, I have entered the code and it just says code unsuccessful. Does anyone know how I get past this?? Thanks
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Cleoriff
Posts: 97,083
Topics: 757
Registered: ‎14-01-2013

Re: Sim unlock code

on ‎19-09-2019 18:28

@Shaza42 

Have you tried it with another sim? It may not be locked. However here's the guide for unlocking

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

*The Game Is On*

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MI5
Posts: 114,115
Topics: 569
Solutions: 15,372
Registered: ‎04-04-2012

Re: Sim unlock code

on ‎19-09-2019 18:31

@Shaza42 

There were a lot of problems with unlocking the S6 back in the day.

I'll tag @EmilieT to take a look for you and I'd advise you not to enter any more codes until you hear from her.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Shaza42
Posts: 3
Registered: ‎19-09-2019

Re: Sim unlock code

on ‎19-09-2019 18:37

@Cleoriff
I am trying to use an EE sim in it and it says sim network not available and it’s telling me to enter a sim unlock code
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MI5
Posts: 114,115
Topics: 569
Solutions: 15,372
Registered: ‎04-04-2012

Re: Sim unlock code

on ‎19-09-2019 18:42

@Shaza42 Does the EE sim work OK in another phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Shaza42
Posts: 3
Registered: ‎19-09-2019

Re: Sim unlock code

on ‎19-09-2019 18:46

Yes I’m using it right now In an iPhone, just want to go back to android cause I hate iPhones lol
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RyanK1992
Posts: 89
Topics: 3
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Registered: ‎17-09-2019

Re: Sim unlock code

on ‎19-09-2019 19:26

@Shaza42I've just also switched over to Android for the first time in many many years! It's a big change from the iPhone for sure relieved

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MI5
Posts: 114,115
Topics: 569
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Registered: ‎04-04-2012

Re: Sim unlock code

on ‎19-09-2019 19:28

@Shaza42 wrote:
Yes I’m using it right now In an iPhone, just want to go back to android cause I hate iPhones lol

OK, hang on for @EmilieT to contact you tomorrow then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
Posts: 83,203
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Registered: ‎04-01-2009

Re: Sim unlock code

on ‎19-09-2019 22:27

@MI5 wrote:
@Shaza42 wrote:
Yes I’m using it right now In an iPhone, just want to go back to android cause I hate iPhones lol

OK, hang on for @EmilieT to contact you tomorrow then.

Just how many times have you tried the previous code @Shaza42 ?

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

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EmilieT
Posts: 5,427
Registered: ‎18-04-2018

Re: Sim unlock code

on ‎20-09-2019 08:36

Good morning @Shaza42, and welcome to the community Wave

 

I'm really sorry to hear you're having some issues unlocking your device - I'll send you a Private Message now to get a few more details, and we'll get someone on our end to look into what's going on for you Smiley Happy

 

Thanks for the mention @MI5, and the advice everyone else! 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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