cancel
Showing results for 
Search instead for 
Did you mean: 

Sim unlock code

Shaza42
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi, I am trying to unlock an old Samsung s6 so I can use another sim in it, I called o2 so that they could send me an unlock code, however, I have entered the code and it just says code unsuccessful. Does anyone know how I get past this?? Thanks
Message 1 of 10
2,642 Views
9 REPLIES 9

Cleoriff
Level 94: Supreme
  • 122354 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Shaza42 

Have you tried it with another sim? It may not be locked. However here's the guide for unlocking

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

Veritas Numquam Perit

Girl in a jacket
Message 2 of 10
2,640 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Shaza42 

There were a lot of problems with unlocking the S6 back in the day.

I'll tag @EmilieT to take a look for you and I'd advise you not to enter any more codes until you hear from her.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 10
2,634 Views

Shaza42
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
@Cleoriff
I am trying to use an EE sim in it and it says sim network not available and it’s telling me to enter a sim unlock code
Message 4 of 10
2,632 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Shaza42 Does the EE sim work OK in another phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 10
2,624 Views

Shaza42
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Yes I’m using it right now In an iPhone, just want to go back to android cause I hate iPhones lol
Message 6 of 10
2,621 Views

RyanK1992
Level 4: Observant
  • 90 Posts
  • 3 Topics
  • 1 Solutions
Registered:

@Shaza42I've just also switched over to Android for the first time in many many years! It's a big change from the iPhone for sure relieved

iPhone 11 PRODUCT RED
Apple Watch Series 4
Message 7 of 10
2,607 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Shaza42 wrote:
Yes I’m using it right now In an iPhone, just want to go back to android cause I hate iPhones lol

OK, hang on for @EmilieT to contact you tomorrow then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 10
2,603 Views

jonsie
Level 94: Supreme
  • 92906 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

@MI5 wrote:

@Shaza42 wrote:
Yes I’m using it right now In an iPhone, just want to go back to android cause I hate iPhones lol

OK, hang on for @EmilieT to contact you tomorrow then.


Just how many times have you tried the previous code @Shaza42 ?

Message 9 of 10
2,554 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Good morning @Shaza42, and welcome to the community Wave

 

I'm really sorry to hear you're having some issues unlocking your device - I'll send you a Private Message now to get a few more details, and we'll get someone on our end to look into what's going on for you slight_smile

 

Thanks for the mention @MI5, and the advice everyone else! 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 10 of 10
2,535 Views