Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Level 1: Joiner
Posts: 3
Registered: ‎19-09-2019

Sim unlock code

Hi, I am trying to unlock an old Samsung s6 so I can use another sim in it, I called o2 so that they could send me an unlock code, however, I have entered the code and it just says code unsuccessful. Does anyone know how I get past this?? Thanks
Highlighted
Posts: 73,341
Topics: 688
Registered: ‎14-01-2013

Re: Sim unlock code

@Shaza42 

Have you tried it with another sim? It may not be locked. However here's the guide for unlocking

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

*The Game Is On*


Posts: 88,571
Topics: 535
Solutions: 11,467
Registered: ‎04-04-2012

Re: Sim unlock code

@Shaza42 

There were a lot of problems with unlocking the S6 back in the day.

I'll tag @EmilieT to take a look for you and I'd advise you not to enter any more codes until you hear from her.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎19-09-2019

Re: Sim unlock code

@Cleoriff
I am trying to use an EE sim in it and it says sim network not available and it’s telling me to enter a sim unlock code
Posts: 88,571
Topics: 535
Solutions: 11,467
Registered: ‎04-04-2012

Re: Sim unlock code

@Shaza42 Does the EE sim work OK in another phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎19-09-2019

Re: Sim unlock code

Yes I’m using it right now In an iPhone, just want to go back to android cause I hate iPhones lol
Posts: 82
Topics: 3
Kudos: 22
Solutions: 1
Registered: ‎17-09-2019

Re: Sim unlock code

@Shaza42I've just also switched over to Android for the first time in many many years! It's a big change from the iPhone for sure relieved

Samsung Galaxy S10
o2 Refresh 40gb
Samsung Galaxy Watch Active
Posts: 88,571
Topics: 535
Solutions: 11,467
Registered: ‎04-04-2012

Re: Sim unlock code


@Shaza42 wrote:
Yes I’m using it right now In an iPhone, just want to go back to android cause I hate iPhones lol

OK, hang on for @EmilieT to contact you tomorrow then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,377
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Sim unlock code


@MI5 wrote:

@Shaza42 wrote:
Yes I’m using it right now In an iPhone, just want to go back to android cause I hate iPhones lol

OK, hang on for @EmilieT to contact you tomorrow then.


Just how many times have you tried the previous code @Shaza42 ?

Former Staff
Posts: 5,405
Registered: ‎18-04-2018

Re: Sim unlock code

Good morning @Shaza42, and welcome to the community Wave

 

I'm really sorry to hear you're having some issues unlocking your device - I'll send you a Private Message now to get a few more details, and we'll get someone on our end to look into what's going on for you Smiley Happy

 

Thanks for the mention @MI5, and the advice everyone else! 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature