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Sending Pictures on my Sony Xperia Tipo

Anonymous
Not applicable

Until very recently, I have been able to send pictures. Now I get a message " Message will be sent when service becomes available" then after a short time. "Message could not be sent".

I have checked and rechecked my setting, which I received vai an email from o2. I have had them send my setting via ACTIVE to 2020. I have been chatting to 3 different advisors, who all tell me that my account is set to send and reeceive pictures. But I am still unable to do so.

Can anyone help please. Thanks

Message 1 of 42
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41 REPLIES 41

Anonymous
Not applicable
Unless anyone has any other ideas I think a trip to the shop may be in order here.
Message 21 of 42
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MI5
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That error message means is not active on your account. You are PAYG aren't you? If so, send a text with just the word PICON to 21400
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 22 of 42
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Anonymous
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Ok I have done that. Have received a message saying that my request will be processed within the next 48hrs. They will text again soon.

I shall wait and see. Thank you all again for your help.

Message 23 of 42
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MI5
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It's dragging on sooooo much longer than it needs to.... Hope it works for you....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 24 of 42
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Anonymous
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Will let you know.

Message 25 of 42
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Anonymous
Not applicable

Well, this is what happened. I got a text from o2 this am telling me that my picture messaging service is enabled. I was asked to text ACTIVE to 2020 which I did. I followed instructions and then rebooted my 'phone. No joy. still unable to send pictures.

I will try and get up to the o2 shop., but that may be in awhile.

I do not think this could be relevant, but I was able to send pictures until I sent one to a friend, who later told me that she could not open MMS messages on her 'phone. I am just mentioning this in case. Anyway, I wish to thank everyone for the help given. I do appreciate it. Thanks again.

Message 26 of 42
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MI5
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Can you send one to yourself?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 27 of 42
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Anonymous
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I will try and let you know.

Message 28 of 42
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Anonymous
Not applicable

No. I cannot send one to myself. I get the same messages.

Message 29 of 42
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MI5
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Copy your mms settings here please.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 30 of 42
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