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phone turning itself off

neal248
Level 1: Joiner
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on ‎01-05-2020 09:29

on ‎01-05-2020 09:29

Phone makes an awful noise and dis-connects on some incoming calls, husband seems to think its a faulty sim, any ideas, old style nokia 301 also not sending through pictures

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MI5
Level 94: Supreme
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on ‎01-05-2020 09:35

on ‎01-05-2020 09:35

@neal248 

Always worth trying a new SIM first.

Call customer service to order one Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
Former Staff
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on ‎05-05-2020 12:26

on ‎05-05-2020 12:26

Hi @neal248 , how are you getting on today? Let us know when you've tried a new SIM and if it helped sort out the issue, or if you need any additional advice from the community. slight_smile

 

Cheers @MI5 for the troubleshooting!

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