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Sending Pictures on my Sony Xperia Tipo

Anonymous
Not applicable

Until very recently, I have been able to send pictures. Now I get a message " Message will be sent when service becomes available" then after a short time. "Message could not be sent".

I have checked and rechecked my setting, which I received vai an email from o2. I have had them send my setting via ACTIVE to 2020. I have been chatting to 3 different advisors, who all tell me that my account is set to send and reeceive pictures. But I am still unable to do so.

Can anyone help please. Thanks

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Anonymous
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Yep, I think myself and MI5 have covered most options here. It may be a trip to your local O2 shop to speak to a guru there to see if they can help.

Unlikely, but If they do say it has to go for a repair don't let O2 do it. Go directly to Sony under the warranty.

one more thing, You could always make a backup of your phone then connect it to PC Companion and do a firmware repair and see if that works before trekking into town.

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MI5
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Sounds like you need to get MMS removed from your account then get it reprovisioned.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 42
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Anonymous
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Generally I get that message when I have no signal and you have to wait to get into coverage for it to send. To save battery it will only try and send for a limited time and if you're not back in service in that time it will cancel.

If you are in coverage check that you have a working data plan as MMS uses data to send and if there is signal coverage but no data coverage you will experience the same issue.
Message 3 of 42
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Anonymous
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I have coveraage when I am trying to send. How do I check that I have a working data plan? Thanks for your reply.

Message 4 of 42
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MI5
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If you can get on the internet you have data although MMS only requires 2G so will send/receive even if no 3g signal.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 42
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Anonymous
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Thanks for your reply. Yes, I am on the internet ok. o2 keeps telling me that I will be able to send pictures, but when I try, I cannot. Perhaps it is time to get back to the,. I will try the 'phone thsi time, I think.

Message 6 of 42
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Anonymous
Not applicable
Yep, I think myself and MI5 have covered most options here. It may be a trip to your local O2 shop to speak to a guru there to see if they can help.

Unlikely, but If they do say it has to go for a repair don't let O2 do it. Go directly to Sony under the warranty.

one more thing, You could always make a backup of your phone then connect it to PC Companion and do a firmware repair and see if that works before trekking into town.
Message 7 of 42
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MI5
Level 94: Supreme
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Registered:
Call CS and get MMS removed and reprovisioned first before you do anything else. It will take 24 hours to activate but is most likely the cause.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 42
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Anonymous
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@MI5 wrote:
Call CS and get MMS removed and reprovisioned first before you do anything else. It will take 24 hours to activate but is most likely the cause.

And this also!

Message 9 of 42
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Anonymous
Not applicable

Called C S. could not get them to remove MMS etc. They say it is the sim card and are sending me another one!.

I wish to thank all who replied and offered assistance.

Message 10 of 42
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