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Seemingly impssible to unlock Sony Xperia XA

Anonymous
Not applicable

Hi everyone,

Hoping someone can help here. My missus gave me her old phone, she's on O2 I'm not. Phone has lonog since been paid off, was originally sold through Carphone Warehorse.

Been asking for it to be unlocked and was initially told by O2 that CW had to do it. They said no, O2 must do it. Then was told by O2 that Sony must do it. They said no, O2 must do it. O2 now say they cannot do it. 

What do I do? I lost my (contract) phone in Feb, we're both NHS workers, so could really do with some help here. If I raise a complaint with O2 will they take responsibility here because we are getting passed off every time.

With thanks,

Nick 

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MI5
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Standard.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Message 31 of 58
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Anonymous
Not applicable

Ok so I thought I'd try the Vodafone SIM on some other phones, it works in -

  1. 6ish year old HTC One that the camera's knackered on
  2. 8ish year old Sony Xperia Z1 Compact that randomly opens apps
  3. 10ish year old Samsung Galaxy S2 that my apps are no longer made for and battery lasts less than a day

It doesn't work in the 4ish year old Sony Xperia XA though. When i insert the Vodafone SIM it says "Phone not allowed MM #6" and won't make calls.

I checked the SIM lock from the Service Info menu having dialled *#*#7378423#*#* it says the same as with the other SIMS inserted, however I noticed under the Configuration menu that under "Remote Locked State" it says "Locked".

Given that the Voda SIM works in phones 1-3 above do you guys think that the Voda SIM is still suspect here?

Thank you so much for all your help and advice here.

Nick  

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MI5
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@Anonymous 

Can you not just get a new sim from Voda to try?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 33 of 58
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gmarkj
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Yes.
If it were locked to either o2 or EE, it would only work with that sim.
The picture of the config confirms it is not locked.
Yours is the only one with an issue in that phone.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Anonymous
Not applicable

I'm back at a Surgery with a Vodafone shop near to it, I'll pop in and pick one up.

 

What will the verdict be if this second SIM doesn't work? 

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MI5
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A big hammer!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff
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@MI5 wrote:
A big hammer!

rofl

*The Game Is On*

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jonsie
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MI5
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But very effective slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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