Seemingly impssible to unlock Sony Xperia XA

[Anonymous]

Hi everyone,

Hoping someone can help here. My missus gave me her old phone, she's on O2 I'm not. Phone has lonog since been paid off, was originally sold through Carphone Warehorse.

Been asking for it to be unlocked and was initially told by O2 that CW had to do it. They said no, O2 must do it. Then was told by O2 that Sony must do it. They said no, O2 must do it. O2 now say they cannot do it. 

What do I do? I lost my (contract) phone in Feb, we're both NHS workers, so could really do with some help here. If I raise a complaint with O2 will they take responsibility here because we are getting passed off every time.

With thanks,

Nick 

[Anonymous]

Ok so the new SIM arrived, all swapped over, and the same error persists. MM#6

Anyone got any other ideas, other than smashing up an otherwise good phone?

[MI5]

@Anonymous 

The absolute only other thing I can think of is an account retriction on changing phones on your Voda account.

Maybe worth asking them to check for you?

Other than that, I can't think of anything else, sorry.

[Anonymous]

Wil try that, thanks for posting MI5

[Marjo]

Hi there @Anonymous , sorry to hear you've been struggling with this. 😞 I'd love to hear how you get on with this and if you find out anything on your end that might explain the issue. I'm not familiar with this type of unlocking issue myself, but if you're still unable to resolve this, I'd like to also check with our Platinum Gurus on my end just in case they'd be able to help in any way.

Thanks guys for the extensive troubleshooting above, awesome teamwork @jonsie , @gmarkj , @MI5 @viridis 

[Anonymous]

Thank you @Marjo  @jonsie , @gmarkj , @MI5 @viridis  for all your input and time on this issue. Been on the phone to vodafone and it seems they mayy have blacklisted the handset all by themselves,  thought blacklisting was something that had to be done by all networks but a nice chap called Raj is asking his boss to take the blacklist off, hope it will be actioned within 72 hours, I'll update with results, fingers crossed, if it doesn't work I'll go and cry quetly in a corner somewhere

[MI5]

Had to be a voda restriction of some sort.....

[Marjo]

Fingers crossed that will resolve it!   

[Anonymous]

So today was the day, tried the SIM and the same message, MM#6. @Marjo will any of your platinum team have an idea about this?

[MI5]

Argghh!
So frustrating 😞

[Anonymous]

Rang Voda again this morning, they haven’t un-blacklisted the phone yet. Harrumph. Thank you everyone for following and helping me with this