Hoping someone can help here. My missus gave me her old phone, she's on O2 I'm not. Phone has lonog since been paid off, was originally sold through Carphone Warehorse.
Been asking for it to be unlocked and was initially told by O2 that CW had to do it. They said no, O2 must do it. Then was told by O2 that Sony must do it. They said no, O2 must do it. O2 now say they cannot do it.
What do I do? I lost my (contract) phone in Feb, we're both NHS workers, so could really do with some help here. If I raise a complaint with O2 will they take responsibility here because we are getting passed off every time.
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