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Seemingly impssible to unlock Sony Xperia XA

Anonymous
Not applicable

Hi everyone,

Hoping someone can help here. My missus gave me her old phone, she's on O2 I'm not. Phone has lonog since been paid off, was originally sold through Carphone Warehorse.

Been asking for it to be unlocked and was initially told by O2 that CW had to do it. They said no, O2 must do it. Then was told by O2 that Sony must do it. They said no, O2 must do it. O2 now say they cannot do it. 

What do I do? I lost my (contract) phone in Feb, we're both NHS workers, so could really do with some help here. If I raise a complaint with O2 will they take responsibility here because we are getting passed off every time.

With thanks,

Nick 

Message 1 of 58
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viridis
Level 56: Guvnor
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Type *#*#7378423#*#* in the dialler.
Go to: service info.
Then into: SIM lock.
Write here or screenshot and post here the entire screen.

Cuz half of what's written here contradicts the other half, which that half shouldn't even be happening, because the other half shouldn't be the case.
Message 21 of 58
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gmarkj
Level 53: Renowned
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Registered:
As expected. Thanks @viridis!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 22 of 58
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Anonymous
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Thank you viridis picture attached1CECE6CD-84F9-418D-9393-ED391EF26998.jpeg

Message 23 of 58
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MI5
Level 94: Supreme
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Registered:
Unlocked.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 24 of 58
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Anonymous
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The guy at Sony asked meto do this - it would not do it with the o2 sim inserted, it has the ee sim inserted now

Message 25 of 58
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MI5
Level 94: Supreme
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Registered:
Matters not which sim. The phone is unlocked.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 26 of 58
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viridis
Level 56: Guvnor
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Yeah, that's not locked, that menu won't change with a different SIM in.
The fact it came from cpw, they sell unlocked phones, as can be seen by the fact the O2 and ee sim both work... The problem is the Vodafone SIM and God knows what, but something is stopping that SIM working.
Message 27 of 58
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Anonymous
Not applicable

Thank you all. Ladt thing customer service told me was to swear blind it had to be unlocked by cpw. 

I’ll speak to vodafone and come back to confirm. Thanks again

Message 28 of 58
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viridis
Level 56: Guvnor
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Nah, trust me, that phone is as unlocked as they come.
No lock and no attempts to unlock.
It's hard unlocked.
Message 29 of 58
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Anonymous
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Wish i had come to you guys first, the jeffing cust svcs people on the phone have sent me on a royal goose chase

Message 30 of 58
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