Hoping someone can help here. My missus gave me her old phone, she's on O2 I'm not. Phone has lonog since been paid off, was originally sold through Carphone Warehorse.
Been asking for it to be unlocked and was initially told by O2 that CW had to do it. They said no, O2 must do it. Then was told by O2 that Sony must do it. They said no, O2 must do it. O2 now say they cannot do it.
What do I do? I lost my (contract) phone in Feb, we're both NHS workers, so could really do with some help here. If I raise a complaint with O2 will they take responsibility here because we are getting passed off every time.
Ok so I thought I'd try the Vodafone SIM on some other phones, it works in -
It doesn't work in the 4ish year old Sony Xperia XA though. When i insert the Vodafone SIM it says "Phone not allowed MM #6" and won't make calls.
I checked the SIM lock from the Service Info menu having dialled *#*#7378423#*#* it says the same as with the other SIMS inserted, however I noticed under the Configuration menu that under "Remote Locked State" it says "Locked".
Given that the Voda SIM works in phones 1-3 above do you guys think that the Voda SIM is still suspect here?
Thank you so much for all your help and advice here.
Can you not just get a new sim from Voda to try?
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