Solved: Re: Samsung galaxy s2 stuck on start up loop

Anonymous · ‎04-05-2013

My samsung galaxy s2 now won't turn on and ets stuck on the start up screen. I can't get my pictures off and I'm worried sending it to O2 will lose all this data as I have a feeling they'll just wipe it and send me a new phone. Any advice?

MI5 · ‎04-05-2013

As I said above - The SD card shouldn't be formatted.

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Anonymous · ‎04-05-2013

You could try this

. Turn the POWER OFF, pull the battery out and put it back again.
2. Simultaneously press the Volume Up, Home and Power button
3. If the Samsung Symbol appears, release the Power button
4. A Boot Menu will then show, Use the volume up/down to choose and home to select.

Anonymous · ‎04-05-2013

What do you press on the boot screen?

Anonymous · ‎04-05-2013

Ah not sure there sorry I thought it might show something obvious I've never actually done it myself

MI5 · ‎04-05-2013

You need to select the reset option. What firmware are you running?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-05-2013

Cheers MI5 Hoped you would come along

Anonymous · ‎04-05-2013

Ok, how do you find the firmware? Sorry I'm useless!

Anonymous · ‎04-05-2013

There's reboot and factory reset, will factory reset wipe all my pics on the phone though?

jonsie · ‎04-05-2013

Yes it will. You hopefully have backed up the phone previously?

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Anonymous · ‎04-05-2013

It broke really suddenly and so I couldn't back it up 😞 is there no hope of getting them back?

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