on 04-09-2025 01:10
I bought 2 new Samsung Galaxy Buds 2 Pro 31st Aug 2025, when registered in Samsung, both the warranty on each of them Expired 02/2025.
So they are going back for a full refund.
Solved! Go to Solution.
on 04-09-2025 11:59
on 04-09-2025 11:59
I will be cancelling O2 order and arrange return through o2.
I won't be buying samsung again or buy from o2.
04-09-2025 07:12 - edited 04-09-2025 07:17
04-09-2025 07:12 - edited 04-09-2025 07:17
on 04-09-2025 08:13
on 04-09-2025 08:13
Speak to Samsung and they can update the Warranty expiry date, as we have seen this before at work with some Samsung products where the warranty date was wrong, all it takes is a phone call to be sorted.
Make sure you have proof of purchase.
on 04-09-2025 10:46
on 04-09-2025 10:46
I have sent all information to Samsung and still the warranty information still showing expired 7 months ago. I shouldn't get all this hassle with a new purchase! O2 will be getting them back tomorrow!!
on 04-09-2025 11:01
on 04-09-2025 11:01
@Cuddlezuk
Agree, but things happen and Samsung make mistakes as much as o2 do... And Samsung should have updated the system to show the correct warranty service
Make sure you tell them you are sending them back if bought online, and allow 14 working days to get any refund...
And btw under UK consumer law, you only need proof of purchase to claim on any warranty...
on 04-09-2025 11:59
on 04-09-2025 11:59
I will be cancelling O2 order and arrange return through o2.
I won't be buying samsung again or buy from o2.