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Anonymous
Posts: 0

Re: Appalling service. Tabpro s broken seals.

You re right but I was tired of calling them. This time I asked them a refund and the lady on the returns department not only she didn't apologise but she had an attitude and was repeating that she cannot make another exchange, you had already five, whilst I never asked or mentioned another exchange. Very disappointed.
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Posts: 104,433
Topics: 552
Solutions: 13,506
Registered: ‎04-04-2012

Re: Appalling service. Tabpro s broken seals.

Have you had the complaints link yet?
http://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Appalling service. Tabpro s broken seals.

I just followed the link and sent an email regarding the issue. Thank you!
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Posts: 89,972
Topics: 745
Registered: ‎14-01-2013

Re: Appalling service. Tabpro s broken seals.


@Anonymous wrote:
I just followed the link and sent an email regarding the issue. Thank you!

Good to hear @Anonymous. Please keep us updated. We have heard of boxes being opened and chargers removed in order for O2 to sell them separately. Not saying this is what happened in your case but there is absolutely no reason O2 should be opening sealed boxes. We are informed 'Not to accept if seal is broken'

There is no excuse...

*The Game Is On*

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Posts: 104,433
Topics: 552
Solutions: 13,506
Registered: ‎04-04-2012

Re: Appalling service. Tabpro s broken seals.

Precisely.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Appalling service. Tabpro s broken seals.

It's been 10 days since my first email I sent to that link and I haven't received a respond yet, so I suppose they don't care loosing customers. I don't think we will find out what really happened. Hopefully I get my refund in time.
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Posts: 104,433
Topics: 552
Solutions: 13,506
Registered: ‎04-04-2012

Re: Appalling service. Tabpro s broken seals.

I'd guess you'll hear something by the end of the week.
They don't count weekends.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: Appalling service. Tabpro s broken seals.

Hi @Anonymous, Welcome to the community!
Sorry to hear you're still waiting. Please wait a few more days and of you have heard nothing back, send me a private message.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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Anonymous
Posts: 0

Re: Appalling service. Tabpro s broken seals.

@MI5 thank you for the information, I will wait until the end of the week. @Toby thank you for the help, I will contact you if I don't receive a reply.