Appalling service. Tabpro s broken seals.

[Anonymous]

Hello

I am new in the community, I ordered a week ago samsung galaxy tabpro s and payed extra for a next day delivery. When they delivered the box the seals were broken but I only noticed that after the delivery was completed. I called the customer service to ask why and they told me that they open it to check the items as some customers are not honest! Not a satisfying answer at all! So I asked for an exchange and this happened four times. Unbelievably poor service.

The last time I decided to keep the product and use it as I have exams and had no more time to lose. To my surprise the charger wasnt functioning and at a point the screen opens and the options were in Italian language and could not change it as the touch screen wasn't working and there was a blue line going down the screen.

I called the customer service again today so they suggested an exchange again but when I asked if he can guarantee that I will get a sealed box he replied that he could not! So I asked to speak with somebody in charge. I was told that I may have to wait 24 hours before I get a call back.

I am very discusted with the shoddy service of o2 and their complacent behavior.
Any suggestions? Has anybody else had the same experience?

[Anonymous]

You re right but I was tired of calling them. This time I asked them a refund and the lady on the returns department not only she didn't apologise but she had an attitude and was repeating that she cannot make another exchange, you had already five, whilst I never asked or mentioned another exchange. Very disappointed.

[MI5]

Have you had the complaints link yet?
http://www.o2.co.uk/how-to-complain

[Anonymous]

I just followed the link and sent an email regarding the issue. Thank you!

[Cleoriff]

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@Anonymous wrote:
I just followed the link and sent an email regarding the issue. Thank you!

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Good to hear @Anonymous. Please keep us updated. We have heard of boxes being opened and chargers removed in order for O2 to sell them separately. Not saying this is what happened in your case but there is absolutely no reason O2 should be opening sealed boxes. We are informed 'Not to accept if seal is broken'

There is no excuse...

[MI5]

Precisely.

[Anonymous]

It's been 10 days since my first email I sent to that link and I haven't received a respond yet, so I suppose they don't care loosing customers. I don't think we will find out what really happened. Hopefully I get my refund in time.

[MI5]

I'd guess you'll hear something by the end of the week.
They don't count weekends.

[Toby]

Hi @Anonymous, Welcome to the community!
Sorry to hear you're still waiting. Please wait a few more days and of you have heard nothing back, send me a private message.

[Anonymous]

@MI5 thank you for the information, I will wait until the end of the week. @Toby thank you for the help, I will contact you if I don't receive a reply.