Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Highlighted
Anonymous
Posts: 0
Accepted Solution

Appalling service. Tabpro s broken seals.

Hello

I am new in the community, I ordered a week ago samsung galaxy tabpro s and payed extra for a next day delivery. When they delivered the box the seals were broken but I only noticed that after the delivery was completed. I called the customer service to ask why and they told me that they open it to check the items as some customers are not honest! Not a satisfying answer at all! So I asked for an exchange and this happened four times. Unbelievably poor service.

The last time I decided to keep the product and use it as I have exams and had no more time to lose. To my surprise the charger wasnt functioning and at a point the screen opens and the options were in Italian language and could not change it as the touch screen wasn't working and there was a blue line going down the screen.

I called the customer service again today so they suggested an exchange again but when I asked if he can guarantee that I will get a sealed box he replied that he could not! So I asked to speak with somebody in charge. I was told that I may have to wait 24 hours before I get a call back.

I am very discusted with the shoddy service of o2 and their complacent behavior.
Any suggestions? Has anybody else had the same experience?
Highlighted
Posts: 89,736
Topics: 745
Registered: ‎14-01-2013

Re: Appalling service. Tabpro s broken seals.

Hi @Anonymous You should make a complaint if you are unhappy with any part of the service http://www.o2.co.uk/how-to-complain

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Anonymous
Posts: 0

Re: Appalling service. Tabpro s broken seals.

Hi @Cleoriff thank you for your suggestion. I will definitely do a compaint. I was just wondering if anybody else had the same problem with Tabpro s. Tomorrow is my fifth and final exchange.
Highlighted
Posts: 103,982
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: Appalling service. Tabpro s broken seals.

Boxes should not be opened unless it is in a shop in the presence of the customer.
Even then, the intact seals should be shown to the customer first - simple as that and o2 know it!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Anonymous
Posts: 0

Re: Appalling service. Tabpro s broken seals.

Hi
I just got my fifth tablet and this time only one seal was broken and the other was about to rip. Because it was suspicious I tried to open it without breaking the seal and guess what, I manage to do it and the seal is still not broken, which indicates that anyone could have opened it and the tablet could have been tampered.What do you think? I am confused and don't know if I should give it a try or return it and get a refund.
Highlighted
Posts: 103,982
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: Appalling service. Tabpro s broken seals.

I'd cancel and go to a store to do it face to face.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Anonymous
Posts: 0

Re: Appalling service. Tabpro s broken seals.

I always prefer to buy products in store but they do not offer it in O2 stores. The only way you can purchase tabpro s or make a contract is online.
Highlighted
Posts: 103,982
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: Appalling service. Tabpro s broken seals.

Keep returning it until you are happy then.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Anonymous
Posts: 0

Re: Appalling service. Tabpro s broken seals.

Thank you for suggesting not to accept it as I was tempted to keep it. I will definitely keep returning it. Thanks
Highlighted
Posts: 103,982
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: Appalling service. Tabpro s broken seals.

Why should you accept it?
Even if O2 are opening them in a controlled manner (for some reason) they should be certifying the contents and resealing the boxes.
Anyone throughout the supply chain could have dipped into the box for something if they arrive to the customer opened - It's just not on!
Rant over Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)