09-10-2016 13:55 - edited 09-10-2016 14:10
I recently picked up a Samsung Galaxy S7 Edge from O2 and transferred my old number from my old network to the new phone using a PAC code. At first everything was working fine but for some reason now I'm not able to receive calls from other mobile phones. I'm able to receive all texts and calls from landline phones and I'm able to call out with no problem.
Is there a problem with my number transferral or could it be something else?
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09-10-2016 14:03 - edited 09-10-2016 14:06
Sounds like a split port you need to get on to customer services
Can you clarify the issue as your post is not clear
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on 09-10-2016 14:14
So I can receive calls from landline phones with no problem, I can receive texts, but I can't receive calls from other mobile phones. I've been using my family's mobile phones to try and call my phone but it won't even ring, just beeps and then cuts off.
on 09-10-2016 14:39
If not, I'd get back onto cs to look at your account.
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on 17-10-2016 10:34
@Anonymous can you give us an update on this issue? Have you figured out what was causing the problem?
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