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Anonymous
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Having trouble receiving some calls after PAC code transfer

[ Edited ]

I recently picked up a Samsung Galaxy S7 Edge from O2 and transferred my old number from my old network to the new phone using a PAC code. At first everything was working fine but for some reason now I'm not able to receive calls from other mobile phones. I'm able to receive all texts and calls from landline phones and I'm able to call out with no problem.

 

Is there a problem with my number transferral or could it be something else?

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Posts: 16,431
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Registered: ‎13-08-2008

Re: Having trouble receiving some calls after PAC code transfer

[ Edited ]

Sounds like a split port you need to get on to customer services 

 

Can you clarify the issue as your post is not clear 

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Anonymous
Posts: 0

Re: Having trouble receiving some calls after PAC code transfer

So I can receive calls from landline phones with no problem, I can receive texts, but I can't receive calls from other mobile phones. I've been using my family's mobile phones to try and call my phone but it won't even ring, just beeps and then cuts off.

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Posts: 104,427
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Registered: ‎04-04-2012

Re: Having trouble receiving some calls after PAC code transfer

Try dialing ##002# to cancel any diverts first.
If not, I'd get back onto cs to look at your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Community Manager
Posts: 7,139
Registered: ‎18-02-2016

Re: Having trouble receiving some calls after PAC code transfer

@Anonymous can you give us an update on this issue? Have you figured out what was causing the problem? 

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