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Posts: 13,358
Topics: 82
Registered: ‎14-01-2014

Re: Android 10 update problems

At this point I'd be backing up and software reinstalling using Xperia companion.



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Level 18: Posting pro
Posts: 1,056
Registered: ‎22-04-2017

Re: Android 10 update problems

As viridis says try software repair if not get in touch with sony and see what they say
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Level 47: Going Places
Posts: 5,904
Registered: ‎26-03-2014

Re: Android 10 update problems

Yeah, sounds like some conflict is occurring causing the restart.
Battery drain is down to software trying to cope with said conflict but can't hack it.
If the factory reset and reinstall doesn't clear it then get on to Sony customer services, but the first thing they will ask is have you done the reset...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Level 1: Joiner
Posts: 7
Registered: ‎15-01-2020

Re: Android 10 update problems

Took the phone into O2 Brighton store and did a factory reset. Just loaded all the data and accounts back on..and its started rebooting itself again...any other thoughts please as factory reset didn't do it.
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Level 47: Going Places
Posts: 5,904
Registered: ‎26-03-2014

Re: Android 10 update problems

The only other thing you can do is to contact Sony customer support to see if they can do a repair.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Level 1: Joiner
Posts: 7
Registered: ‎15-01-2020

Re: Android 10 update problems

OK thanks will do
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Community Manager
Posts: 7,430
Registered: ‎23-07-2014

Re: Android 10 update problems

Hey @Paulrobins93 , it would be great to hear how you get on with this and if you managed to sort it out finally with Sony customer support?

 

Thanks everyone for the detailed troubleshooting above. Smiley Happy thumbsup

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