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Level 1: Joiner
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Registered: ‎15-01-2020
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Android 10 update problems

I've just updated my Sony phone with the latest android version. It's now started rebooting several times a day, sometimes in mid conversation. It's also hard to wake up the screen, you need to keep pushing the power button for 10 seconds. Any ideas how to fix especially the powering down problem? Thanks
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Registered: ‎04-04-2012

Re: Android 10 update problems

@Paulrobins93 

The general fix for issues after a major system upgrade is a full factory reset.

You can make a full backup of the phone first so you don't lose anything https://support.sonymobile.com/gb/xperiaz/userguide/backing-up-and-restoring-content-on-a-device/#gr...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 47: Going Places
Posts: 5,904
Registered: ‎26-03-2014

Re: Android 10 update problems

Have you wiped cache since the update?
That has been known to fix issues.
What phone is it? I tried to google this and got no hits recently.
Have you encountered this @viridis (resident Sony expert)?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Level 1: Joiner
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Registered: ‎15-01-2020

Re: Android 10 update problems

Thanks no not wiped cache, how do you do that please? The phone is a Sony Xperia XZ2 compact.
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Re: Android 10 update problems

Thanks for full factory reset option, was hoping there might be something less drastic before I hit that option...
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Posts: 13,358
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Registered: ‎14-01-2014

Re: Android 10 update problems

Hold power + volume up until you feel 4 short vibrations.
If that doesn't fix it, back it up on pc and do a full factory reset using Xperia companion software repair tool



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Level 1: Joiner
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Registered: ‎15-01-2020

Re: Android 10 update problems

Thanks for the suggestion on power and volume up, will give that a whirl first
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Level 47: Going Places
Posts: 5,904
Registered: ‎26-03-2014

Re: Android 10 update problems

Thanks for the help @viridis.
Good luck @Paulrobins93 - let us know if it does/doesn't work and we will see what we can do to help!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Level 1: Joiner
Posts: 7
Registered: ‎15-01-2020

Re: Android 10 update problems

Thanks @viridis, tried your suggestion twice but didn't work: phone keeps rebooting itself. Battery is really draining at much faster then usual level. Could a new battery solve this or is it likely to be draining due to all the rebooting? Any other suggestions before I face a factory reset please?
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Posts: 103,982
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: Android 10 update problems

@Paulrobins93 

As per my initial reply to you. There are no alternatives I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)