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Service not active on network

Tamperman21
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on ‎17-01-2020 11:57

on ‎17-01-2020 11:57

Hi I have a Huawei P smart 2019 first time I have had a contract phone . Trying to send message with attached photo but keep getting message "Service not active on network" 

am I doing something wrong or is it on O2 side I need to phone

cheers

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MI5
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on ‎17-01-2020 12:12

on ‎17-01-2020 12:12

@Tamperman21 

If you really want to send an MMS you need to text the word "ACTIVE" to 2020, then save the setings that get sent back, however, MMS messages cost 50p each, so you may wish to consider sending pictures via WhatsApp, Facebook Messenger etc, which will use free data from your allowances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎17-01-2020 16:28

on ‎17-01-2020 16:28

The settings for mms are here but as said, 55p per picture message is quite expensive

 

https://lowdown.carphonewarehouse.com/how-to/o2-apn-settings/40702/

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Tamperman21
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on ‎20-01-2020 11:36

on ‎20-01-2020 11:36

Thanks for your help
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Tamperman21
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on ‎20-01-2020 11:37

on ‎20-01-2020 11:37

Thanks for help
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jonsie
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on ‎20-01-2020 13:41

on ‎20-01-2020 13:41

Hope you are sorted @Tamperman21 smiling

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎20-01-2020 21:23

on ‎20-01-2020 21:23

Let us know how it works out for you @Tamperman21 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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