Service not active on network

Tamperman21
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi I have a Huawei P smart 2019 first time I have had a contract phone . Trying to send message with attached photo but keep getting message "Service not active on network" 

am I doing something wrong or is it on O2 side I need to phone

cheers

Message 1 of 7
4,152 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 153530 Posts
  • 653 Topics
  • 29306 Solutions
Registered:

@Tamperman21 

If you really want to send an MMS you need to text the word "ACTIVE" to 2020, then save the setings that get sent back, however, MMS messages cost 50p each, so you may wish to consider sending pictures via WhatsApp, Facebook Messenger etc, which will use free data from your allowances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
4,140 Views

jonsie
Level 94: Supreme
  • 97568 Posts
  • 615 Topics
  • 7229 Solutions
Registered:
Message 3 of 7
4,053 Views

Tamperman21
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thanks for your help
Message 4 of 7
3,978 Views

Tamperman21
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thanks for help
Message 5 of 7
3,977 Views

jonsie
  • 97568 Posts
  • 615 Topics
  • 7229 Solutions
Registered:

MI5
Level 94: Supreme
  • 153530 Posts
  • 653 Topics
  • 29306 Solutions
Registered:

Let us know how it works out for you @Tamperman21 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 7
3,950 Views