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Level 1: Joiner
Posts: 3
Registered: ‎17-01-2020

Service not active on network

Hi I have a Huawei P smart 2019 first time I have had a contract phone . Trying to send message with attached photo but keep getting message "Service not active on network" 

am I doing something wrong or is it on O2 side I need to phone

cheers

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Posts: 104,435
Topics: 552
Solutions: 13,506
Registered: ‎04-04-2012

Re: Service not active on network

@Tamperman21 

If you really want to send an MMS you need to text the word "ACTIVE" to 2020, then save the setings that get sent back, however, MMS messages cost 50p each, so you may wish to consider sending pictures via WhatsApp, Facebook Messenger etc, which will use free data from your allowances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,567
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Service not active on network

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Level 1: Joiner
Posts: 3
Registered: ‎17-01-2020

Re: Service not active on network

Thanks for your help
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎17-01-2020

Re: Service not active on network

Thanks for help
Highlighted
Posts: 80,567
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Service not active on network

Highlighted
Posts: 104,435
Topics: 552
Solutions: 13,506
Registered: ‎04-04-2012

Re: Service not active on network

Let us know how it works out for you @Tamperman21 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)