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Level 2: Apprentice
Posts: 68
Registered: ‎06-11-2018

Note 10+ 5g. Wifi calling

Since updating to Android 10 this morning wifi calling has disappeared. Can o2 look into this please
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Posts: 103,980
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: Note 10+ 5g. Wifi calling

@Martin-O2 @Marjo ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 31: Resolver
Posts: 1,364
Registered: ‎04-04-2012

Re: Note 10+ 5g. Wifi calling

[ Edited ]

@pp763 Have you restarted the phone, as my Note 10+ 5G needed a reboot and me to select o2 Pay Monthly as the APN and service for data. 

The option then represents itself. 

 

This is by Samsung Design btw not o2

Current Phone: Galaxy Fold - o2 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
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Level 2: Apprentice
Posts: 68
Registered: ‎06-11-2018

Re: Note 10+ 5g. Wifi calling

Yes restarted. Selected o2 pay monthly but still not showing unfortunately
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Community Manager
Posts: 7,430
Registered: ‎23-07-2014

Re: Note 10+ 5g. Wifi calling

Hey @pp763  and thanks for the tag @MI5 . Cheers for the additional troubleshooting as well @madasaf1sh !

 

Have you checked with Customer Service @pp763 , in case they could find a solution for the issue? Let us know and if you're still stuck after that, I'm happy to escalate this to our Gurus who can take a closer look to see what the issue might be. Smiley Happy

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Posts: 103,980
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: Note 10+ 5g. Wifi calling

@pp763 

Be aware that the first thing customer service will suggest is a factory reset, which may or may not work, but make sure you take a full backup with SmartSwitch first or you'll lose everything on your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 2: Apprentice
Posts: 68
Registered: ‎06-11-2018

Re: Note 10+ 5g. Wifi calling

Ok thanks
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Level 31: Resolver
Posts: 1,364
Registered: ‎04-04-2012

Re: Note 10+ 5g. Wifi calling

@pp763 what is the software version that has been pushed down to your device.

Also a daft question but is it an o2 device.

Current Phone: Galaxy Fold - o2 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
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Level 18: Posting pro
Posts: 1,056
Registered: ‎22-04-2017

Re: Note 10+ 5g. Wifi calling

Use setting then search might have to type 4g calling or volLTE and also the setting bar at top you'll see toggle for 4g calling
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Level 2: Apprentice
Posts: 68
Registered: ‎06-11-2018

Re: Note 10+ 5g. Wifi calling

The toggle is blanked out. Cant switch it on. The software version is N976BXXU1BSLA. Yes it was from o2