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Note 10+ 5g. Wifi calling

pp763
Level 3: Thinker
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Since updating to Android 10 this morning wifi calling has disappeared. Can o2 look into this please
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MI5
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@Martin-O2 @Marjo ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 14
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madasaf1sh
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@pp763 Have you restarted the phone, as my Note 10+ 5G needed a reboot and me to select o2 Pay Monthly as the APN and service for data. 

The option then represents itself. 

 

This is by Samsung Design btw not o2

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 3 of 14
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pp763
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Yes restarted. Selected o2 pay monthly but still not showing unfortunately
Message 4 of 14
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Marjo
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Hey @pp763  and thanks for the tag @MI5 . Cheers for the additional troubleshooting as well @madasaf1sh !

 

Have you checked with Customer Service @pp763 , in case they could find a solution for the issue? Let us know and if you're still stuck after that, I'm happy to escalate this to our Gurus who can take a closer look to see what the issue might be. slight_smile

Message 5 of 14
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MI5
Level 94: Supreme
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@pp763 

Be aware that the first thing customer service will suggest is a factory reset, which may or may not work, but make sure you take a full backup with SmartSwitch first or you'll lose everything on your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 14
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pp763
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Ok thanks
Message 7 of 14
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madasaf1sh
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@pp763 what is the software version that has been pushed down to your device.

Also a daft question but is it an o2 device.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 8 of 14
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liggerz87
Level 20: Radiant
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Use setting then search might have to type 4g calling or volLTE and also the setting bar at top you'll see toggle for 4g calling
Message 9 of 14
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pp763
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The toggle is blanked out. Cant switch it on. The software version is N976BXXU1BSLA. Yes it was from o2
Message 10 of 14
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