iPhone 16 & Watch Series 10 Megathread + FAQ's

[Kei-M_O2]

Following on from the recent Apple event we're pleased to announce that the iPhone 16 range is available to buy on O2. See more 👇 for details and shop links.

iPhone 16

iPhone 16	iPhone 16 Plus	iPhone 16 Pro	iPhone 16 Pro Max

Apple Watch Series 10 & Watch Ultra 2

Apple Watch Series 10	Apple Watch Ultra 2

[Yan101]

Mines the same except it’s still showing my contract as. Ring my current phone. I ordered on the 13th. 9pm is when I got the contract info and order confirmed emails. Still says 3 weeks and the cancel button still there. 

[Benlfc]

Anyone else who click and collected and have picked up today received their freebies?

 

[Jubarju]

Update! Now have the cancel order button back! Not a good sign!!

[AydanA]

I can confirm the same issue on my order. A complaint has been raised, and I must wait approximately 5-10 working days for a specialist team to investigate why it is currently stuck in the processing stage. Never doing this via o2 again.

[CyberScy]

Fiancee and I joining the club! Thanks all for your help, and good luck everyone else getting yours 🤞

[kiuagtteiir]

As other order page says processing still with a date of today for estimated delivery. Ordered the second it came online last Friday.

order every year and the worst experience in a long time. I wouldn’t mind so much if they were providing updates and/or updating the order status page. 
the email received last Monday stating there was  a delay of up to a week was vague. Delay from when from email. From Friday. 🤷🏼‍♂️ 

just be honest and update customers. And you’d probably save a ton of chat sessions being started to find out.

[madasaf1sh]

Just realised I bought a none MagSafe case for it... *beep!* so off to Amazon I go  

[Denis5]

I’m exactly on same situation, ordered kn 13 sept around 2pm here’s what i’ve got on chat support:

That's Correct, Please be assured due to technical glitch the orders were stuck in processing be rest assured that our team is doing everything they can to expedite the process. As you are a long-standing customer, we will try to get this done on a priority basis.

We appreciate your patience and understanding during this time. You'll receive the order asap.


Once again, I want to express my sincere apologies for the trouble you experienced. We understand that your time is valuable, and we regret any inconvenience this may have caused.

I even call to o2 support services and the answer was basically the same, saying that some glitch happened.

[AydanA]

Wonder if the devices have actually been like kept aside/allocated. I doubt it but if it takes 5 days for them to fix it, then the 3 week back order so 4 weeks due to a 'technical glitch' then thats insane. 

[Denis5]

Exactly mate. Really stressful not having any updates from O2 at this stage.